Senior Observability Platform Engineer

CVS Health; Massachusetts; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health Enterprise Technology is seeking a Senior Observability Platform Engineer to design, build, and operate large‑scale observability services handling logs, metrics, and traces across multi‑cloud environments.

You will lead adoption of OpenTelemetry, partner with SRE and Cloud teams, and drive secure, cost‑efficient telemetry pipelines while mentoring engineers and shaping platform strategy.

Qualifications

• 5+ years of experience in Software Engineering.
• 3+ years of experience with observability practices, including SLIs/SLOs/SLAs, alerting, and incident management.
• 3+ years building production‑grade backend services in Go and/or Java.
• 3+ years implementing and operating OpenTelemetry, including OTLP, semantic conventions, and instrumentation patterns.
• 3+ years with cloud‑native and containerized platforms (Docker, Kubernetes, Argo CD).
• 3+ years working with public cloud platforms (AWS, GCP, or Azure).
• 2+ years designing and scaling distributed, high‑volume data pipelines.
• 2+ years of experience with Infrastructure as Code tools such as Terraform or CloudFormation.
• 2+ years of experience with Helmcharts, Kustomize etc
• 2+ years working with Grafana OSS or comparable observability backends (e.g., Grafana, Loki, Tempo, Mimir)
• 2+ years with relational databases (PostgreSQL, MySQL)

Responsibilities

• Develop custom software to drive the observability platform using technologies such as Java Spring Boot, Python, Go-lang etc.
• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot)
• Support and lead enterprise-wide adoption of OpenTelemetry, including client libraries, semantic conventions, instrumentation patterns, and Collector/agent strategy
• Design, architect and scale high‑throughput, fault‑tolerant telemetry pipelines (logs, metrics, traces) with a focus on performance, reliability, and cost efficiency
• Develop self‑service observability capabilities that simplify onboarding, troubleshooting, and adoption for application teams
• Implement end‑to‑end monitoring of the observability platform itself, defining SLOs, health checks, and alerting
• Collaborate with SRE, Platform, and Cloud teams to establish reliability standards, error budgets, and incident response practices
• Participate in on‑call rotations and lead incident mitigation, root‑cause analysis, and post‑incident reviews
• Automate operational workflows and eliminate manual toil through tooling, CI/CD enhancements, and platform automation
• Ensure secure telemetry pipelines through mTLS, secrets management, and zero‑trust design patterns
• Produce and maintain high‑quality technical documentation, standards, and best practices
• Engage with internal engineering teams to gather requirements, influence roadmap prioritization, and deliver platform improvements
• Provide technical leadership through mentorship, design reviews, architectural guidance, and cross‑team collaboration with principal engineers and engineering leadership

Skills

Software engineering

Observability

Backend development (Go/Java)

OpenTelemetry

Cloud platforms (AWS/GCP/Azure)

Distributed systems

Infrastructure as Code

Kubernetes

Grafana

Relational databases

Education

Bachelor's degree or equivalent

Tools

Docker

Kubernetes

Argo CD

Terraform

CloudFormation

Helm charts

Kustomize

Grafana

PostgreSQL

MySQL

Job description

CVS Health Enterprise Technology is seeking a Senior Observability Platform Engineer to design, build, and operate large‑scale observability services handling logs, metrics, and traces across multi‑cloud environments.

You will lead adoption of OpenTelemetry, partner with SRE and Cloud teams, and drive secure, cost‑efficient telemetry pipelines while mentoring engineers and shaping platform strategy.