Senior OBA - Ops & Team Lead (Jacksonville)

TEK Systems; Jacksonville (FL); On-site; USD 47,000 - 56,000; Full time

Job summary

TEKsystems is seeking a Sr. OBA in the Jacksonville center. The role combines traditional OBA responsibilities with team leadership for processes and technical components, acting as a strong partner to OBS for operational escalations.

You will drive problem resolution within the team and support ongoing performance objectives. The position emphasizes coaching for new hires, regular CTS reporting, and timely ACT portal reviews.

Qualifications

• Must have 1 year of tenure in the Jacksonville Center and Exceeds Expectations ranking on last performance/competency review.
• Promotion to Sr. OBA comp bands upon promotion or a $3K increase depending on current compensation.
• Compensation within the range of $47,000–$56,000 with a $4k quarterly bonus potential.

Responsibilities

• Lead the OBA team and partner with OBS for escalations.
• Coordinate reporting and communication with TEA/TES weekly.
• Review ACT work portal queues and ensure timely item clearance.
• Ensure daily comment entry updates for OBA candidates.
• Coach for all new hires and maintain operational standards.

Skills

Coaching abilities

Operational leadership

Job description

TEKsystems is seeking a Sr. OBA in the Jacksonville center. The role combines traditional OBA responsibilities with team leadership for processes and technical components, acting as a strong partner to OBS for operational escalations.

You will drive problem resolution within the team and support ongoing performance objectives. The position emphasizes coaching for new hires, regular CTS reporting, and timely ACT portal reviews.