Business Operations Associate

Aerotek; Jacksonville (FL); On-site; USD 37,800 - 46,200; Full time

Job summary

A leading staffing and recruitment firm is seeking a Business Operations Associate in Jacksonville, FL. Responsibilities include managing customer accounts receivable, resolving billing issues, and providing excellent customer service. The ideal candidate will have strong organizational skills, be proficient in Microsoft Office, and have 2-3 years of relevant experience or a college degree. Competitive compensation includes an hourly rate of $20.19 and bonuses up to $1,000 quarterly.

Qualifications

• 2-3 years of relevant experience or a college degree.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong organizational and analytical abilities.

Responsibilities

• Manage customer accounts including invoicing and collections.
• Make routine calls to clients for maintenance and follow-up.
• Manage accounts receivable aged over $3.5M.

Skills

Customer relationship building

Conflict resolution

Detail orientation

Strong follow-up

Multi-tasking skills

Ability to adapt to changes

Organizational skills

Analytical skills

Microsoft Office proficiency

Education

2-3 years of relevant experience or college degree

Job description

Overview

Aerotek Corporate has an opening for a Business Operations Associate at the corporate office in Jacksonville, FL.

Compensation

Hourly - $20.19 (annualized at $42,000)

Bonus - up to $1,000 per quarter

Department: Operations Support Group

Reports to: Business Operations Supervisor

Scope of Position

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable as well as contractor payroll. Qualities include: building customer relationships, conflict resolution, professionalism, detail orientation, strong follow‑up and multi‑tasking skills, the ability to use independent judgment and function in an open environment, and the ability to adapt to changes in the workplace.

Essential Functions of the Business Operations Associate:

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account‑specific decisions
• Auditing account‑specific reports to ensure accurate billing and client‑specific information
• Adjusting and auditing contractor payroll and billing using InfoPath

Specific job functions are dependent on team alignment within the department.

Qualifications:

• 2‑3 years of relevant experience or college degree
• Proficient in Microsoft Office (Excel and Word a must)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem‑solving skills
• Ability to work independently and as a team player