Tier 3 NOC Technician

NetFabric IT Solutions; Indiana (PA); On-site; USD 70,000 - 86,000; Full time

Job summary

NetFabric is seeking a hands-on Shift Supervisor for its 24×7 Network Operations Center in the Oklahoma City area. This role combines senior technical work with mentoring and coaching of junior staff, serving as an escalation point for complex issues.

Ideal candidates will have 3–5 years of experience managing critical infrastructure, along with certifications such as CCNP/CCIE, JNCIP/JNCIE, or CISSP, and a drive to improve systems, processes, and runbooks.

Qualifications

• Relevant advanced technical certifications such as CCNP, JNCIP, CCIE, JNCIE, CISSP, or equivalent experience.
• 3-5 years’ practical experience in managing critical infrastructure and systems.

Responsibilities

• Coach and mentor junior staff, and serve as an escalation point for more difficult problems.
• Assist with infrastructure design and architecture to meet high standards of performance and availability.
• Develop authoritative runbooks and operating procedures for NOC operations.
• Provide credible input for technology standards and policy decisions.
• Develop mastery in multiple systems, technologies, or processes critical to NOC success.

Skills

CCNP

JNCIP

CCIE

JNCIE

CISSP

Scripting

Job description

Details

NetFabric is a rapidly growing enterprise Managed Services Provider based in the Oklahoma City area. We are seeking highly skilled and motivated Shift Supervisor to work in our 24×7 Network Operations Center. We are currently staffing for all shifts, (which should be understood as a player-coach position for a senior technologist with solid leadership and mentoring experience: this role is strictly hands-on technical positions).

The Network Operations Center (NOC) is a central location from which IT Support staff can monitor and manage client networks and systems. A NOC Technician monitors network components and devices through performance statistics, event logs, alert and alarm status indicators, and various remote management and monitoring tools and technologies to determine the health of those systems and remediate problems. They provide direct support for end-user environments and use workflow tools to ensure that problems are escalated to senior technicians and engineers as needed.

Tier 3 NOC Technicians include the responsibilities of the Tiers listed above, plus:

• Perform advanced operational/administrative tasks necessary to maintain and manage systems to high standards of performance and availability, per standard operating procedures
• Assist with infrastructure design and architecture necessary to achieve those high standards
• Assist in the creation of advanced runbooks and operating procedures
• Provide credible input for technology standards and policy decisions
• Develop authoritative subject matter expertise (i.e. “Mastery”) in multiple systems, technologies, or processes critical to NOC success
• Coach and mentor more junior staff, and serve as an escalation point for more difficult problems

Required Skills/Qualifications

• Relevant advanced technical certifications such as CCNP, JNCIP, CCIE, JNCIE, CISSP, etc. (or equivalent experience)
• At least 3-5 years’ practical experience providing support and management of critical infrastructure and systems

Preferred Skills/Qualifications (All Roles)

• A drive to grow and improve technical understanding and certification
• Scripting experience (Powershell, Bash)
• Military or Law Enforcement experience is a definite plus
• Solid experience with any of the following is strongly desired: switching and routing, systems and storage management, databases, firewalls, and optical networking

Passionate about helping companies become more profitable through IT solutions?