NOC Shift Lead - 24/7 Data Center Ops (Onsite)

Insight Global; Lancaster (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global in Lancaster, TX is seeking a Shift Lead to sit onsite and lead a new NOC team responsible for monitoring and supporting critical infrastructure across data centers. You will oversee 9 analysts across three shifts, ensuring triage quality, escalation execution, shift handoffs, ticket hygiene, and runbook adoption.

The role focuses on monitoring the gray space—power, cooling, and critical facilities—rather than hands-on repair, with emphasis on incident management, documentation,

Qualifications

• 5+ years in NOC, critical facilities, data center operations, infrastructure operations, telecom operations, or command-center leadership.
• Prior shift lead, team lead, incident coordinator, senior NOC analyst, or operations lead experience.
• Strong command of incident management, escalation matrices, RACI boundaries, severity logic, bridge coordination, and KPI reporting.
• Ability to coach analysts, improve documentation quality, maintain calm during incidents, and drive consistent process execution.
• Experience with ITIL-aligned incident, problem, knowledge, reporting, and continual improvement practices is strongly preferred.

Responsibilities

• Oversee the NOC analysts and provide operational leadership for monitoring discipline, triage quality, escalation execution, shift handoffs, ticket hygiene, and runbook adoption.
• Coordinate stakeholder communication and provide inputs for operational reporting.
• Serve as first-line coordinator for quality and continuity, not replacements for other ownership.
• Contribute to building a new NOC team responsible for monitoring critical infrastructure across data centers.
• Monitor the gray space within data centers (power, cooling, and critical facilities systems) and manage incident response.

Skills

Shift leadership

Incident management

KPI reporting

Team coaching

ITIL practices

Tools

Runbooks creation

Job description

Insight Global in Lancaster, TX is seeking a Shift Lead to sit onsite and lead a new NOC team responsible for monitoring and supporting critical infrastructure across data centers. You will oversee 9 analysts across three shifts, ensuring triage quality, escalation execution, shift handoffs, ticket hygiene, and runbook adoption.

The role focuses on monitoring the gray space—power, cooling, and critical facilities—rather than hands-on repair, with emphasis on incident management, documentation,