Senior NOC & Network Operations Leader

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research is seeking a NOC Lead to oversee Network Operations Center activities and ensure alignment with program objectives. You will coordinate with IT and service provider teams, monitor network performance, and drive incident response and escalation management.

Applicants should have a Bachelor's degree and 8+ years in service delivery or NOC operations, plus 3+ years in leadership. Proficiency with ITIL, ITSM platforms, and network monitoring tools is required; security and compliance

Qualifications

• Bachelor's degree in IT, Business Admin or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Strong understanding of service delivery principles and ITIL.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Operations

Service Delivery

Leadership

ITIL

Communication

Education

Bachelor's degree in IT/Business/Admin/Management

Tools

ServiceNow

SolarWinds

Splunk

ITSM platforms

Job description

ASM Research is seeking a NOC Lead to oversee Network Operations Center activities and ensure alignment with program objectives. You will coordinate with IT and service provider teams, monitor network performance, and drive incident response and escalation management.

Applicants should have a Bachelor's degree and 8+ years in service delivery or NOC operations, plus 3+ years in leadership. Proficiency with ITIL, ITSM platforms, and network monitoring tools is required; security and compliance