NOC Systems Engineer - Windows/Linux, 24/7 Ops

ASM Research, An Accenture Federal Services Company; City of Albany (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a mid-level NOC Network Administrator to manage and secure enterprise servers, core services, and NOC tooling in a 24/7 federal IT environment.

You will own key NOC infrastructure, perform advanced troubleshooting, patching, backups, and incident documentation, and mentor junior staff while maintaining strong security practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent relevant experience.
• 4–7 years of experience in system administration or NOC operations roles with responsibility for maintaining enterprise infrastructure in production environments.
• Strong proficiency with Windows and Linux operating systems, including configuration, performance tuning, and troubleshooting.
• Experience with virtualization technologies, system monitoring tools, and backup and recovery solutions.
• Demonstrated ability to diagnose and resolve complex infrastructure issues and to work effectively under pressure in a 24x7 operational setting.
• Strong communication and documentation skills for interacting with both technical and non‑technical stakeholders and recording configurations, changes, and incidents accurately.
• Ability to obtain and maintain a SECRET security clearance, with U.S. citizenship required.
• Candidates must be willing to work swing (2P-10:30P ET) or night (10P-6:30A) shifts. Schedule will be either Tues-Sat or Sun-Thurs for 24/7 coverage.

Responsibilities

• Administer Windows and Linux servers in production environments, including installation, configuration, performance tuning, and ongoing maintenance in support of NOC operations.
• Monitor and analyze system performance and resource utilization, interpret alerts from monitoring platforms, and proactively address capacity, availability, and stability issues.
• Implement and maintain patching, backup, and recovery strategies for critical NOC systems, regularly validating restore procedures and documenting results.
• Troubleshoot complex system problems involving operating systems, virtualization platforms, storage, and core services, coordinating with network and security teams when issues span multiple layers.
• Manage user accounts, permissions, and access controls across server and application platforms in alignment with security policies and audit requirements.
• Operate and maintain NOC tool infrastructure—such as monitoring suites, logging platforms, and ticketing systems—ensuring these tools remain available, updated, and properly integrated.
• Document system architectures, configuration baselines, changes, and incident resolutions to enable repeatable operations and effective knowledge transfer.
• Provide tier 2/3 support and guidance to junior administrators and NOC staff on system administration practices and tool usage.

Skills

Windows

Linux

Virtualization

Monitoring tools

Backup & recovery

Documentation

Education

Bachelor's degree in Computer Science or Information Technology

Tools

SIEM

Monitoring platforms

Ticketing systems

Job description

ASM Research, An Accenture Federal Services Company, seeks a mid-level NOC Network Administrator to manage and secure enterprise servers, core services, and NOC tooling in a 24/7 federal IT environment.

You will own key NOC infrastructure, perform advanced troubleshooting, patching, backups, and incident documentation, and mentor junior staff while maintaining strong security practices.