NOC Lead

ASM Research, An Accenture Federal Services Company; Dover (DE); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research is seeking a NOC Lead to oversee Network Operations Center activities and ensure alignment with program objectives. You will coordinate with IT and service provider teams, monitor network performance, and drive incident response and escalation management.

Applicants should have a Bachelor's degree and 8+ years in service delivery or NOC operations, plus 3+ years in leadership. Proficiency with ITIL, ITSM platforms, and network monitoring tools is required; security and compliance

Qualifications

• Bachelor's degree in IT, Business Admin or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Strong understanding of service delivery principles and ITIL.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Operations

Service Delivery

Leadership

ITIL

Communication

Education

Bachelor's degree in IT/Business/Admin/Management

Tools

ServiceNow

SolarWinds

Splunk

ITSM platforms

Job description

The NOC Lead (Network Operations Center Lead / Enterprise Operations Lead) is responsible for leading Network Operations Center activities and services to meet the needs of the company’s program. This role manages NOC processes and operations, coordinates with IT and service provider teams, ensures compliance with IT policies and best practices, and works closely with stakeholders to ensure customer satisfaction, continuous improvement, and alignment with program objectives.

Key Responsibilities

• Lead Network Operations Center activities and services
• Manage NOC processes, workflows, and operational procedures
• Coordinate with multiple IT teams and service providers
• Monitor network infrastructure and system performance
• Ensure adherence to SLAs and performance standards
• Implement continuous improvement initiatives
• Provide technical leadership and escalation management
• Report NOC performance metrics to senior management

Required Qualifications

• Bachelor's degree in IT, Business Administration, or Management
• 8+ years in service delivery management or NOC operations
• Minimum 3 years in a leadership or supervisory position
• Deep understanding of service delivery principles and operations
• Strong analytical, problem-solving, and communication skills
• Proficiency with ITSM platforms and network monitoring tools
• Demonstrated leadership, organizational, and facilitation skills
• Experience with federal IT operations and compliance

Job Specific Skills

• Network Operations Center Management
• Service Delivery Leadership & Operations
• Network Performance Monitoring & Analysis
• Team Leadership & Coordination
• ITIL Processes & Service Management

Preferred Skills

• ITIL Foundation certification
• ServiceNow or similar ITSM platform expertise
• Network monitoring tools (SolarWinds, Splunk, etc.)
• Federal IT environment and compliance knowledge
• Multi-site operations coordination

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$94,100 - 154,500

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.