NOC Lead: Network Operations & Service Delivery

ASM Research, An Accenture Federal Services Company; Lincoln (NE); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, is seeking an experienced NOC Lead to direct Network Operations Center activities and ensure service delivery aligns with program objectives. The role requires coordinating with IT and service providers, monitoring network performance, and driving continuous improvement across the organization.

You will manage NOC processes, escalations, and SLA adherence, while providing technical leadership and reporting metrics to senior management to

Qualifications

• Bachelor's degree in IT, Business Administration, or Management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

NOC Operations

Service Delivery Leadership

Network Performance Monitoring

Team Leadership

ITIL Processes

Stakeholder Communication

Education

Bachelor's degree in IT, Business Administration, or Management

Tools

ServiceNow

SolarWinds

Splunk

Network monitoring tools

Job description

ASM Research, an Accenture Federal Services Company, is seeking an experienced NOC Lead to direct Network Operations Center activities and ensure service delivery aligns with program objectives. The role requires coordinating with IT and service providers, monitoring network performance, and driving continuous improvement across the organization.

You will manage NOC processes, escalations, and SLA adherence, while providing technical leadership and reporting metrics to senior management to