NOC Operations Lead: Network Performance & SLA Excellence

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 94,000 - 155,000; Full time

Job summary

ASM Research is seeking a NOC Lead to oversee Network Operations Center activities and drive service delivery excellence across multiple IT teams and providers. The role focuses on performance monitoring, SLA adherence, and continuous improvement to align with program objectives.

The ideal candidate brings 8+ years in NOC or service delivery, with strong leadership, analytical, and communication skills, plus experience with federal IT operations and ITSM tools like ServiceNow.

Qualifications

• Bachelor's degree in IT, business admin, or management.
• 8+ years in service delivery management or NOC operations.
• Minimum 3 years in a leadership or supervisory position.
• Deep understanding of service delivery principles and operations.
• Strong analytical, problem-solving, and communication skills.
• Proficiency with ITSM platforms and network monitoring tools.
• Demonstrated leadership, organizational, and facilitation skills.
• Experience with federal IT operations and compliance.

Responsibilities

• Lead Network Operations Center activities and services.
• Manage NOC processes, workflows, and operational procedures.
• Coordinate with multiple IT teams and service providers.
• Monitor network infrastructure and system performance.
• Ensure adherence to SLAs and performance standards.
• Implement continuous improvement initiatives.
• Provide technical leadership and escalation management.
• Report NOC performance metrics to senior management.

Skills

8+ years in service delivery/NOC ops

3+ years leadership

Service delivery principles

Analytical skills

Problem-solving

Communication skills

ITIL service management

Federal IT operations compliance

ITSM tools

Network monitoring

Leadership & facilitation

Education

Bachelor's degree in IT, Business Admin, or Management

Tools

ServiceNow

SolarWinds

Splunk

Job description

ASM Research is seeking a NOC Lead to oversee Network Operations Center activities and drive service delivery excellence across multiple IT teams and providers. The role focuses on performance monitoring, SLA adherence, and continuous improvement to align with program objectives.

The ideal candidate brings 8+ years in NOC or service delivery, with strong leadership, analytical, and communication skills, plus experience with federal IT operations and ITSM tools like ServiceNow.