Senior NOC Analyst: Incident Response & Networking Expertise

Acuative Corporation; Strongsville (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

Acuative in Strongsville, OH seeks a NOC Analyst 2 to serve as the primary escalation point for Tier 1 events, managing incidents across network, server, security, and cloud. You will drive incidents to resolution and contribute to problem management.

Responsibilities include advanced troubleshooting, incident management, root cause analysis, and mentoring NOC Analyst 1 staff, with strong focus on ITIL processes and change review.

Qualifications

• Bachelor's degree preferred for advanced roles.
• Associate's degree in IT/CS or related field required (or equivalent).
• CCNA/JNCIA/FCP-type networking certs satisfy the required certs.

Responsibilities

• Advanced Troubleshooting to identify root causes of critical incidents.
• Own critical incidents from detection through resolution and coordinate response.
• Perform initial RCA on recurring incidents and suggest solutions.
• Use diagnostic tools like Wireshark and SNMP managers for deep analysis.
• Review upcoming infrastructure changes for potential operational impact.

Skills

Advanced Networking

Security Acumen

Scripting/Automation

ITIL Principles

Diagnostic Tools

Education

Associate's Degree in IT/CS

Bachelor's degree preferred

Job description

Acuative in Strongsville, OH seeks a NOC Analyst 2 to serve as the primary escalation point for Tier 1 events, managing incidents across network, server, security, and cloud. You will drive incidents to resolution and contribute to problem management.

Responsibilities include advanced troubleshooting, incident management, root cause analysis, and mentoring NOC Analyst 1 staff, with strong focus on ITIL processes and change review.