Senior Night Shift Patient Access Lead

Houston Methodist; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Houston Methodist Willowbrook Hospital is seeking a Senior Patient Access Associate to register patients, collect co-pays, and verify insurance in the electronic health record. The role requires exceptional customer service and the ability to navigate multiple registration areas, while adhering to EMTALA and HIPAA guidelines.

The position emphasizes accurate data entry, cash handling, and collaboration with physicians, staff, and departments to ensure smooth patient flow and compliance across

Qualifications

• Must have 4 years of customer service experience, including 2 years in hospital registration.
• Strong English communication and interpersonal skills.
• Ability to explain forms and obtain signatures.
• Experience with billing and cash handling preferred.
• Familiarity with EMTALA and HIPAA guidelines.

Responsibilities

• Obtain and record demographic and insurance information.
• Collect co-pays and verify payments.
• Perform medical necessity checks per Medicare.
• Work across multiple registration areas.
• Provide training and mentorship to staff.

Skills

Customer service

Communication skills

Multi-tasking

Problem solving

Attention to detail

Team mentoring

Software navigation

Education

High School diploma

High School diploma or equivalent

Tools

EHR software

Job description

Houston Methodist Willowbrook Hospital is seeking a Senior Patient Access Associate to register patients, collect co-pays, and verify insurance in the electronic health record. The role requires exceptional customer service and the ability to navigate multiple registration areas, while adhering to EMTALA and HIPAA guidelines.

The position emphasizes accurate data entry, cash handling, and collaboration with physicians, staff, and departments to ensure smooth patient flow and compliance across