Senior Neurology Practice Coordinator

Massachusetts General Hospital; Boston (MA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The General Hospital Corporation in Boston, MA, is seeking a Senior Practice Assistant for Outpatient Neurology. This hybrid role supports scheduling, registration, and billing, while coordinating patient care in a fast-paced clinical setting.

Join a collaborative team, grow leadership skills, and contribute to exceptional patient experiences in a Neurology practice within Mass General Brigham.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office experience required.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Strong knowledge of office operations, standards, and administrative procedures.
• Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
• Ability to manage non-routine phone inquiries, resolve routine issues, and communicate effectively with patients and colleagues.
• Strong organizational, multitasking, and time management skills with the ability to manage competing priorities.
• Ability to work independently, follow established protocols, and provide guidance to others in a busy clinical environment.

Responsibilities

• Serve as a key point of contact for patients, coordinating appointments, responding to inquiries, and supporting efficient check-in and check-out processes.
• Manage patient scheduling, maintain accurate appointment records, and assist with complex scheduling needs, including provider schedule changes and surgical scheduling as needed.
• Process patient billing forms, maintain accurate documentation, and scan records into the electronic medical record.
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training to colleagues.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
• Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results.
• Collect co-payments when required and support other patient-facing administrative functions.
• Support daily office operations, including managing correspondence, preparing documents, maintaining records, and ensuring efficient administrative workflows.
• Collaborate with providers, clinical teams, and administrative colleagues to maintain smooth practice operations and a positive patient experience.

Skills

Advanced Microsoft Office

Scheduling

Billing

Patient coordination

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Job description

The General Hospital Corporation in Boston, MA, is seeking a Senior Practice Assistant for Outpatient Neurology. This hybrid role supports scheduling, registration, and billing, while coordinating patient care in a fast-paced clinical setting.

Join a collaborative team, grow leadership skills, and contribute to exceptional patient experiences in a Neurology practice within Mass General Brigham.