Senior Network & Unified Communications Engineer

The Villages; Town of Middleton (WI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical (HSA/FSA)

Dental

Vision Insurance

401k and/or Roth

PTO & Paid Holidays

Life & AD&D

Job summary

The Villages is seeking a Senior Network Engineer specializing in telecommunications to design and support enterprise networking and voice solutions. The role emphasizes migrating from Cisco CUCM to Webex Cloud Calling, deploying Webex Contact Center, and ensuring high availability and DR for UC platforms.

You will configure CUCM, Unity, IM&P, Webex Calling, and Webex CC, while building dial plans, trunks, and routing strategies.

Qualifications

• Associate degree or equivalent; 5 years related experience may substitute
• Knowledge of LAN/WAN to design and install networks
• CCNP R&S, CCNP Collaboration, CCNP Wireless preferred or CWCCE
• Must have valid driver's license per company policy

Responsibilities

• Design and implement UC architectures across on-prem and cloud environments
• Lead migrations from CUCM to Webex Cloud Calling
• Architect and deploy Webex Contact Center solutions and integrations
• Develop high-availability and DR strategies for UC platforms
• Configure CUCM, Unity Connection, IM&P, Webex Calling, and Webex CC
• Build dial plans, route patterns, SIP trunks, PSTN connectivity
• Provide Webex Calling administration and support; user provisioning and device deployment
• Lead escalation for voice and contact center issues
• Perform root-cause analysis on call failures and outages
• Monitor system health and quality metrics; MOS, jitter, latency
• Support migrations to Webex Calling with minimal downtime
• Ensure secure voice architectures per enterprise/regulatory requirements
• Configure 911, recording, and call accounting
• All other duties as assigned

Skills

Cisco CUCM

Webex Calling

Webex Contact Center

LAN/WAN design

UC/Voice design

CCNP

Education

Associate Degree or equivalent

Tools

Cisco Webex Control Hub

Job description

The Villages is seeking a Senior Network Engineer specializing in telecommunications to design and support enterprise networking and voice solutions. The role emphasizes migrating from Cisco CUCM to Webex Cloud Calling, deploying Webex Contact Center, and ensuring high availability and DR for UC platforms.

You will configure CUCM, Unity, IM&P, Webex Calling, and Webex CC, while building dial plans, trunks, and routing strategies.