Senior Technical Support Engineer - Networking & SDN

Nokia Corp.; Dallas (TX); On-site; USD 105,342 - 173,062; Full time

Benefits offered by this job

Life insurance

AD&D — Company paid 2x base pay

Paid time off

Employee Stock Purchase Plan

Tuition Assistance Plan

Adoption assistance

Employee Assistance Program

Job summary

Nokia seeks a Customer Care Support Specialist to act as a trusted technical interface for customers deploying Nokia Fixed Networks. You will provide world-class post-sales technical leadership, becoming the subject matter expert on Nokia Fixed Networks products and solutions and building strong relationships throughout the customer lifecycle.

You will lead complex technical projects, perform advanced troubleshooting, mentor teammates, and collaborate with R&D to deliver timely resolutions,

Qualifications

• B.S. in Telecommunication, Networking, or Computer Systems Engineering.
• 5–7 years of proven experience in Networking, Fixed Network Products (xGPON), SDN, Cloud & Virtualization, programming, Linux and databases.
• Excellent communication skills in English (advanced to fluent).

Responsibilities

• Problem-Solving and Analytical Expertise: Uses advanced analytical skills to tackle complex, non-routine problems and provide innovative perspectives.
• Leadership and Mentorship: Acts as a professional advisor, mentor, and trainer for teams and less experienced personnel.
• Technical Project Management: Leads technical projects with manageable risks and resources while ensuring SLA compliance and resolving escalated cases.
• Advanced Troubleshooting and Collaboration: Provides system-level troubleshooting expertise and collaborates with R&D for fixes.
• Customer and Vendor Interaction: Engages with customers and third-party vendors to address complex cases and provide workarounds for quick recovery during outages.
• Knowledge Sharing and Documentation: Creates, reviews, and approves technical documents and knowledge articles and conducts training across teams.

Skills

Networking

SDN

Cloud & Virtualization

Programming

Linux

Databases

English

Certifications

Education

B.S. in Telecommunication, Networking, Computer Systems Engineering

Job description

Nokia seeks a Customer Care Support Specialist to act as a trusted technical interface for customers deploying Nokia Fixed Networks. You will provide world-class post-sales technical leadership, becoming the subject matter expert on Nokia Fixed Networks products and solutions and building strong relationships throughout the customer lifecycle.

You will lead complex technical projects, perform advanced troubleshooting, mentor teammates, and collaborate with R&D to deliver timely resolutions,