Senior Technical Support Engineer — Fixed Networks

Nokia; Coppell (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Corporate Retirement Savings Plan

Health and dental benefits

Short-term disability, and long-term��

Life insurance, and AD&D – Company pay

Optional or Supplemental life and AD&D

Paid time off for holidays and VAC

Employee Stock Purchase Plan

Tuition Assistance Plan

Adoption assistance

Employee Assistance Program/Work Life

Job summary

Nokia in Coppell, TX is seeking a Customer Care Support Specialist to serve as the technical interface for customers deploying Nokia Fixed Networks Access products. You will provide world-class post-sales leadership, act as subject matter expert, and build strong customer relationships throughout the lifecycle.

Ideal candidates have a strong problem-solving mindset, experience across networking, SDN, virtualization, and Linux, and excellent English communication.

Qualifications

• 5–7 years of experience in Networking, SDN, and fixed network products.
• Experience with xGPON, cloud/virtualization, Linux, and databases preferred.
• Excellent English communication and problem-solving skills.

Responsibilities

• Problem-Solving and Analytical Expertise: address complex, non-routine problems and offer innovative perspectives.
• Leadership and Mentorship: act as advisor, mentor, and trainer across teams.
• Technical Project Management: lead technical projects with risks and resource planning, ensure SLA and resolve escalations.
• Advanced Troubleshooting and Collaboration: system-level troubleshooting and fixes with R&D teams.
• Customer and Vendor Interaction: engage with customers and vendors to address complex cases and provide workarounds.

Skills

Networking

xGPON

SDN

Cloud & Virtualization

Programming

Linux

Databases

English proficiency

Education

BS in Telecommunication, Networking, Computer Systems Engineering

Job description

Nokia in Coppell, TX is seeking a Customer Care Support Specialist to serve as the technical interface for customers deploying Nokia Fixed Networks Access products. You will provide world-class post-sales leadership, act as subject matter expert, and build strong customer relationships throughout the lifecycle.

Ideal candidates have a strong problem-solving mindset, experience across networking, SDN, virtualization, and Linux, and excellent English communication.