Technical Support Engineer

Turkish Aerospace Industries, Inc.; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

Nokia is seeking a Customer Care Support Specialist in the United States to be the technical interface for customers deploying Nokia Fixed Networks Access products.

You will deliver world-class post-sales technical leadership, become the subject matter expert for Nokia Fixed Networks solutions, and maintain strong relationships throughout the customer lifecycle, balancing product knowledge with diagnostic skills and a proactive, learning mindset.

Qualifications

• Experience delivering post-sales technical support to enterprise customers.
• Ability to learn and stay current with Nokia Fixed Networks solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Serve as the technical interface for customers using Nokia Fixed Networks Access products.
• Provide world-class post-sales technical leadership and guidance.
• Develop and maintain lasting customer relationships throughout the lifecycle.

Skills

Remote diagnostics

Customer-facing

Problem solving

Learning mindset

Job description

As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to customers deploying Nokia’s Fixed Networks Access products. You will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer’s lifecycle. This role requires a balance of product knowledge, remote diagnostic experience, excellent judgment, a strong desire to "solve" the problem, and an ability to continually learn.

We are looking for highly motivated, responsible, high caliber engineers who like to know how things work and are excited to eliminate problems in customer networks. Aptitude and attitude are more important than meeting specific experience criteria.