Senior Network Support Technician

VIVA USA Inc; Carlsbad (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

VIVA USA Inc. seeks a Senior / Multi-Skilled IT Technician to support network, server, and infrastructure across multiple campuses. The role includes advanced troubleshooting and hands-on maintenance as directed by the district’s Technology Department.

You will handle Windows Server, AD, and GPO tasks, manage VLANs, DHCP/DNS, wireless networks, and cabling, and participate in after-hours response. Physical security systems experience is a plus.

Qualifications

• 3–5+ years of IT support with hands-on network and systems work.
• Experience with VLANs, DHCP/DNS, wireless networks, and cabling.
• Windows Server, Active Directory, and Group Policy experience.
• Experience supporting multiple sites.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide network support (switches, routers, firewalls, wireless access points).
• Assist with server and infrastructure maintenance under district direction.
• Perform advanced troubleshooting of hardware, software, and network issues.
• Support multiple campuses and technical areas as needed.
• Take escalations from Level 1 Technicians.
• Support physical security systems such as IP cameras and door access, as assigned.
• Document all work in the district’s ticketing system.
• Join the emergency and after-hours response rotation.

Skills

IT support

Networking

Windows Server

Active Directory

Group Policy

Multiple sites

Tools

Google Workspace

Microsoft 365

Job description

Senior / Multi-Skilled IT Technician

Network support, server/infrastructure assistance, advanced troubleshooting, support across multiple sites and disciplines as needed

Job summary

The Senior Technician handles the district’s more advanced technical work, including network, server, and infrastructure support across multiple schools. The district’s Technology Department oversees network infrastructure, cybersecurity, device management, and physical security systems, and this role supports all of those areas.

Key responsibilities

• Provide network support (switches, routers, firewalls, wireless access points)
• Assist with server and infrastructure maintenance under district direction
• Perform advanced troubleshooting of hardware, software, and network issues
• Support multiple campuses and technical areas as needed
• Take escalations from Level 1 Technicians
• Support physical security systems such as IP cameras and door access, as assigned
• Document all work in the district’s ticketing system
• Join the emergency and after-hours response rotation

Required qualifications

• 3–5+ years of IT support with hands-on network and systems work
• Experience with VLANs, DHCP/DNS, wireless networks, and cabling
• Windows Server, Active Directory, and Group Policy experience
• Experience supporting multiple sites
• Valid driver’s license and reliable transportation

Preferred qualifications

• K-12, higher education, or public-sector experience
• Google Workspace or Microsoft 365 administration
• Experience with physical security systems (cameras, access control)
• CompTIA Network+ or CCNA; Security+ a plus

Notes:

100% Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status