Senior Network & Systems Technician – Multi-Site IT

VIVA USA Inc; Carlsbad (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

VIVA USA Inc. seeks a Senior / Multi-Skilled IT Technician to support network, server, and infrastructure across multiple campuses. The role includes advanced troubleshooting and hands-on maintenance as directed by the district’s Technology Department.

You will handle Windows Server, AD, and GPO tasks, manage VLANs, DHCP/DNS, wireless networks, and cabling, and participate in after-hours response. Physical security systems experience is a plus.

Qualifications

• 3–5+ years of IT support with hands-on network and systems work.
• Experience with VLANs, DHCP/DNS, wireless networks, and cabling.
• Windows Server, Active Directory, and Group Policy experience.
• Experience supporting multiple sites.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide network support (switches, routers, firewalls, wireless access points).
• Assist with server and infrastructure maintenance under district direction.
• Perform advanced troubleshooting of hardware, software, and network issues.
• Support multiple campuses and technical areas as needed.
• Take escalations from Level 1 Technicians.
• Support physical security systems such as IP cameras and door access, as assigned.
• Document all work in the district’s ticketing system.
• Join the emergency and after-hours response rotation.

Skills

IT support

Networking

Windows Server

Active Directory

Group Policy

Multiple sites

Tools

Google Workspace

Microsoft 365

Job description

VIVA USA Inc. seeks a Senior / Multi-Skilled IT Technician to support network, server, and infrastructure across multiple campuses. The role includes advanced troubleshooting and hands-on maintenance as directed by the district’s Technology Department.

You will handle Windows Server, AD, and GPO tasks, manage VLANs, DHCP/DNS, wireless networks, and cabling, and participate in after-hours response. Physical security systems experience is a plus.