Systems Administrator

VIVA USA Inc; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

VIVA is seeking a Systems Administrator to maintain and troubleshoot enterprise server environments across the organization, ensuring high availability and security.

You will configure Windows and Linux servers, respond to incidents, coordinate with vendors, document processes, and mentor technicians while delivering biweekly project updates.

This remote role offers engaging teamwork across departments and opportunities to implement scalable infrastructure in a modern IT environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years IT experience with enterprise-class systems.
• Experience with Windows Server and Linux environments.
• Experience coordinating with vendors and documenting processes.

Responsibilities

• Administer and maintain enterprise server systems across the organization.
• Troubleshoot and resolve incidents and performance issues.
• Configure and deploy Windows and Linux servers per plans.
• Coordinate with vendors and on-site personnel for support.
• Document new processes and maintain current documentation.
• Mentor technicians and promote knowledge sharing.
• Provide biweekly project status updates.

Skills

Customer service

Communication

Server troubleshooting

Team collaboration

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Windows Server Hybrid Administrator

RHCSA

CompTIA Network+

Nutanix NCP-MCI

Azure Fundamentals

SQL Server

MySQL

Networking (routers & switches)

Job description

Position General Summary

The Systems Administrator coordinates the day-to-day, administration, troubleshooting, and maintenance of server systems throughout the enterprise. Specifically, the Engineer provides support and configuration for server systems upon which the packaged and custom applications of the enterprise are installed. The Systems Administrator supports enterprise-class server systems for a variety of business needs and challenges and communicates clearly with end-users, peers, and management, providing technical support and troubleshooting.

Essential Position Functions

• Administer server systems to ensure their continued operations through physical inspection and proactive review of application logs and system consoles
• Research warnings, errors, and reported issues to determine the root cause, prepare action plans, participate in peer reviews, and document, test, and implement solutions
• Work to revise and streamline processes as needed
• Respond to requests and incidents in the designated queue of the problem management system
• Coordinate support and repair efforts with vendors and on-site personnel
• Implement new server systems according to documented plans and published change control processes
• Provide mentorship and training to technicians and promote an atmosphere of knowledge-sharing
• Document new processes and update existing documentation
• Develop recommendations for enhancing approaches for support services
• Develop and manage effective working relationships with other departments, groups, and personnel
• Design and plan implementations of projects based on customer requirements, best practices, and vendor recommendations
• Provide a minimum of bi-weekly status report updates for current projects
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• All work responsibilities are subject to having performance goals and/or targets established

Knowledge, abilities, and skills

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills
• Demonstrable skill set in server systems support and troubleshooting methodologies
• Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy orientation
• Strong conceptual, analytical, judgment, and communication abilities
• Thorough knowledge of current technology solutions for the Internet, hand held devices, personal computers, and networks

Team-Oriented and collaborative

• Proven experience working in team settings, with the ability to communicate clearly, collaborate on projects, and contribute to a positive team dynamic
• Skilled in collaborating with colleagues, sharing knowledge, and supporting team members to drive projects to successful completion

Communication Across Departments

Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success

Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Microsoft Certified: Windows Server Hybrid Administrator

Red Hat Certified System Administrator (RHCSA) certification

CompTIA Network + certification

Nutanix Certified Professional - Multi-cloud Infrastructure (NCP-MCI)

Microsoft Certified : Azure Fundamentals

A minimum of 3 years of IT work experience. Requires a high level of expertise in supporting multiple enterprise-class systems and environments.

Three to five years' experience in maintaining routers, switches, or wireless devices.

Experience deploying and maintaining Microsoft operating systems experience, preferably in 2016-2022.

Experience deploying and maintaining Linux operating systems, preferably in RHEL8.

Experience supporting and maintaining Microsoft SQL Server.

Experience supporting and maintaining MySQL.

Notes

• Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status