Senior Network Support Engineer — Satellite & NOC

Amazon Inc.; Redmond (WA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Kuiper Manufacturing Enterprises LLC is seeking a Network Support Engineer for the Leo Networking Software division. The role focuses on tier 1 support for software-defined network services across a global satellite network, with on-call duties and leadership responsibilities for junior engineers.

Ideal candidates bring 4+ years in software or technical support, strong scripting abilities, and deep knowledge of large-scale networks, TCP/IP, DNS, routing, and cloud concepts.

Qualifications

• 4+ years of software development or 4+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience with network engineering for large-scale networks; diagnosing issues.
• Knowledge of internet fundamentals and cloud computing concepts.
• Bachelor's degree in electrical/computer engineering or equivalent, or hands-on networking expertise.

Responsibilities

• Respond to and resolve network incidents promptly, diagnosing and troubleshooting connectivity, performance, and security issues.
• Support deployment and onboarding of network capabilities across regions; assist in monitoring, testing, and reporting of new infrastructure.
• Monitor and investigate network performance to ensure maximum efficiency and uptime for customers.
• Develop tools, refine procedures, and establish best practices to improve network operations.
• Manage severity 2 and 3 tickets; participate in on-call rotations during business hours and weekends.
• Lead and mentor other Network Support Engineers in diagnosis and procedures.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

Network engineering

Scripting

Troubleshooting

TCP/IP

Cloud concepts

Education

Bachelor's degree in EE/CE or networking

Tools

Batch/PowerShell

SQL Server/MySQL

Automation

Version control

Job description

Amazon Kuiper Manufacturing Enterprises LLC is seeking a Network Support Engineer for the Leo Networking Software division. The role focuses on tier 1 support for software-defined network services across a global satellite network, with on-call duties and leadership responsibilities for junior engineers.

Ideal candidates bring 4+ years in software or technical support, strong scripting abilities, and deep knowledge of large-scale networks, TCP/IP, DNS, routing, and cloud concepts.