Sr. Network Support Engineer, Leo Networking Software

Amazon; Redmond (WA); On-site; USD 121,000 - 164,000; Full time

Job summary

Amazon Leo is seeking a Sr. Network Support Engineer to join the NOC team for the Leo Networking Software.

The role focuses on incident response, deployment support across regions, and collaboration with cross-functional teams. A strong background in large-scale networks, Python scripting, SQL, and cloud fundamentals is essential.

This position is based in Redmond, WA, USA and offers on-site work with on-call rotations.

Qualifications

• 6+ years of technical support experience.
• Proficiency in Python scripting and SQL.
• Strong understanding of internet fundamentals and cloud concepts.
• 6+ years of network engineering experience for large-scale networks.

Responsibilities

• Respond to incidents and diagnose network issues promptly.
• Assist deployment and onboarding of network capabilities across regions.
• Monitor network performance to ensure uptime and efficiency.
• Develop tools and refine procedures to improve operations.
• Manage severity 2 and 3 tickets and participate in on-call rotations.
• Lead and mentor other Network Support Engineers.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

Technical support

Python scripting

SQL

Networking concepts

Network engineering

Education

Bachelor's degree in Electrical/Computer Engineering or related

Job description

Sr. Network Support Engineer, Leo Networking Software

Job ID: 10505737 | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

• Respond to and and network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations
• Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends
• Lead and mentor other Network Support Engineers with network issue diagnosis and operating procedures
• Collaborate with cross-functional teams including network, software, and security engineers

Basic Qualifications

• 6+ years of technical support experience
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.
• Knowledge of internet fundamentals and cloud computing concepts
• 6+ years of network engineering experience for large-scale networks, including diagnosing network impacting issues

Preferred Qualifications

• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level
• Experience coordinating between technical teams, peers and business stakeholders
• 4+ years of experience with satellite-based telecommunication networking
• Hands-on experience working with satellite software defined networking technologies, packet forwarding architectures, and connectivity issues

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Redmond - 121,000.00 - 163,700.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.