Senior Network Support Engineer — Remote & Cloud Access

Summit; United States; On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Flexible Time Off

Medical, Dental & Vision

401(k) with 4% match

Parental Leave

Life & Disability Insurance

Wellness Support

Free Colocation & Cloud Access

Work From Anywhere

Low-ego Culture

Job summary

Summit is a trusted provider in regulated industries, building and operating infrastructure that powers critical applications. As a Network Support Engineer, you’ll resolve highly complex network issues and guide customers through advanced diagnostics and resolution, working across routing, switching, firewalls, VPNs, DNS, and more.

You’ll own incidents end-to-end, create runbooks, and share knowledge with the Technical Support team, partnering with Engineering, Platform, and NOC to improve

Qualifications

• Experience supporting network infrastructure within managed services, hosting, cloud, or enterprise environments.
• Advanced knowledge of routing, switching, firewalls, VPNs, DNS, load balancing, and networking technologies.

Responsibilities

• Resolve highly complex network-related incidents and service requests.
• Perform advanced diagnostics across routing, switching, firewalls, VPNs, DNS, load balancing, connectivity, and network performance.
• Analyze recurring issues and contribute to root cause investigations.
• Execute approved maintenance activities, operational changes, and recovery efforts.
• Support customer migrations, infrastructure changes, and operational initiatives as assigned.
• Partner with Engineering, Platform, NOC, and other technical teams on complex issues and customer-impacting events.
• Serve as a technical resource for Technical Support Technicians and Network Support Specialists.
• Review troubleshooting efforts and help improve issue quality, documentation, and technical consistency.
• Create and maintain advanced technical documentation, runbooks, and knowledge resources.
• Identify opportunities to improve operational efficiency, service reliability, and support effectiveness.
• Contribute to incident response activities and post-incident reviews.

Skills

Routing

Switching

Firewalls

VPNs

DNS

Load Balancing

Networking

Troubleshooting

Job description

Summit is a trusted provider in regulated industries, building and operating infrastructure that powers critical applications. As a Network Support Engineer, you’ll resolve highly complex network issues and guide customers through advanced diagnostics and resolution, working across routing, switching, firewalls, VPNs, DNS, and more.

You’ll own incidents end-to-end, create runbooks, and share knowledge with the Technical Support team, partnering with Engineering, Platform, and NOC to improve