Senior Network Solutions Engineer DWDM & Ethernet (Remote)

Lumen; Helena (MT); On-site; USD 85,000 - 124,000; Full time

Job summary

Lumen is hiring a Senior Customer Solutions Engineer to deliver end-to-end wavelength and Ethernet solutions from customer orders. You will work across engineering, planning, and operations to meet technical and service requirements, focusing on fulfillment driven by customer demand.

The role emphasizes solutioning, project triggers, and cross-functional collaboration in a fast-growing AI-ready connectivity environment.

Qualifications

• Bachelor's degree or 5+ years of relevant experience.
• Experience with Ciena 6500 DWDM system.
• Experience designing DWDM system plans.
• SQL experience.
• Clear written and verbal communication skills.

Responsibilities

• Performs detailed and complex solutioning for Wavelength and Ethernet customer orders.
• Triggers projects utilizing the most feasible, practical and economical means.
• Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.
• Skilled in planning and/or engineering.
• Analyzes complex Wavelength and Ethernet transport network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.
• Must be capable of handling moderately complex engineering assignments.
• Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.
• Configures systems to user environments.
• Supports acquisition and implementation of hardware and software as well as subcontractor services.
• May act as a mentor or provide work leadership for lower level employees.
• Requires limited direction and guidance.

Skills

DWDM design

Ciena 6500

SQL

Communication

Wavelength/Ethernet

Tools

Ciena 6500 DWDM system

Job description

Lumen is hiring a Senior Customer Solutions Engineer to deliver end-to-end wavelength and Ethernet solutions from customer orders. You will work across engineering, planning, and operations to meet technical and service requirements, focusing on fulfillment driven by customer demand.

The role emphasizes solutioning, project triggers, and cross-functional collaboration in a fast-growing AI-ready connectivity environment.