Senior Network Operations Manager | Proactive MSP Leader

Effortless Office; Las Vegas (NV); Híbrido; USD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

401K+ employer match

Paid time off and holidays

Opportunities for career growth and 개발

Training and certification support

Descripción de la vacante

Effortless Office is seeking a Network Operations Manager who will lead the network engineering team and act as a top escalation/design resource for enterprise networks. You will drive health, security, and continuous improvement across client networks and our Switch data center infrastructure.

You will mentor engineers, define standards, and own change management, with a focus on customer outcomes and proactive risk management.

Formación

• Bachelor's degree in information systems, computer science, or related field.
• 10+ years of enterprise/networking experience in MSP or multi-client environments.
• 3+ years as a Senior Network Engineer with escalation and design responsibilities.
• 2+ years in a people-management or team-leading role.
• MSP or multi-client environment experience strongly preferred.

Responsabilidades

• Lead network engineering and serving as top escalation/resource for complex networks.
• Own design, standards, lifecycle, and documentation of the network across data centers.
• Proactively review client environments for risks, capacity, and performance gaps.
• Manage 24/7 on-call rotation, incident response, and change management.
• Mentor engineers, set performance expectations, and drive certifications.
• Collaborate with Service Delivery, TAMs, and ESAs to align roadmaps.

Conocimientos

Leadership

Network design

Incident response

Vendor management

Communication

Educación

Bachelor's degree in IT / CS

10+ years networking experience

3+ years senior engineer role

2+ years leadership / mentoring

MSP/multi-client experience

Herramientas

Auvik

Autotask

IT Glue

Strety / EOS tools

Descripción del empleo

Effortless Office is seeking a Network Operations Manager who will lead the network engineering team and act as a top escalation/design resource for enterprise networks. You will drive health, security, and continuous improvement across client networks and our Switch data center infrastructure.

You will mentor engineers, define standards, and own change management, with a focus on customer outcomes and proactive risk management.