Network Operations Manager

Smart IT Frame LLC; Bellevue (WA); Hybrid; USD 130.000 - 185.000; Vollzeit

Zusammenfassung

Smart IT Frame LLC in Bellevue, WA is seeking an experienced Operations Lead to manage large-scale network operations and infrastructure projects. The ideal candidate has 6+ years in enterprise networking, incident management, and service delivery, with a proven track record of automation and service improvement.

You will lead programs across data center, WAN, and enterprise networks; mentor teams; monitor SLAs, KPIs, and health metrics; and partner with engineering to ensure high availability

Qualifikationen

• 6+ years leading network operations and infra projects.
• Experience in enterprise networking, incident management, and service delivery.
• Strong automation and analytics focus for operational excellence.

Aufgaben

• Lead end-to-end network operations programs across DC, WAN, and enterprise networks.
• Manage project planning, governance, risk mitigation, and stakeholder communications.
• Mentor team members for professional growth and development.
• Drive operational excellence through process improvements and service optimization.
• Monitor SLAs, KPIs, and health metrics; take corrective actions as needed.
• Provide executive-level reporting and insights to stakeholders.

Kenntnisse

Cisco Routers

L2/L3 Switching

Networking Expertise

Data Center Experience

Python

Tools

Azure

AWS

OCI

Google Cloud

Jobbeschreibung

Location: Bellevue, WA - Hybrid

Experienced and highly motivated Operations Lead (OPS Lead) with 6+ years of experience in managing large-scale Network Operations and Infrastructure projects. The ideal candidate should possess strong expertise in Enterprise Networking, Incident Management, and Service Delivery, along with a proven track record of driving innovation, automation, operational excellence, and continuous service improvement.

Key Responsibilities:

Project & Operations Management

• Lead end-to-end network operations programs across Data Center, WAN, and Enterprise Network environments.
• Manage project planning, execution, governance, risk mitigation, and stakeholder communications.
• Team management including mentoring team members for professional growth
• Proactive, self-driven and data analytics skill
• Drive operational excellence through structured process improvements and service optimization initiatives.
• Monitor project milestones, SLAs, KPIs, and operational health metrics and take corrective actions if needed.

Network Operations Leadership

Oversee operations involving:

• Reviewing Dashboards for data analysis
• Identify problem pattern and initiate project for its resolution
• Understand Tools involvement for the enterprise network deployment processes and their support teams
• Change and Release Management
• Incident, Problem, and Escalation Management

Collaborate with engineering and support teams to ensure high availability and reliability of network services.

• Customer-first approach with a focus on business outcomes.
• Identify opportunities to automate repetitive operational activities and reduce manual effort.
• Drive adoption of AI, analytics, process automation, and workflow optimization.
• Develop innovative solutions to improve customer experience, SLA compliance, and operational efficiency.
• Take innovations and automation ownership from initiation till benefit realizations.
• Act as the primary interface for customers, leadership teams, and technical stakeholders.
• Provide executive-level reporting, business reviews, and operational insights.
• Build strong relationships with internal and external stakeholders.
• Have a regular customer connects to review business delivery, challenges and discuss areas need help.

Technical Skills

• Strong understanding of networking protocols and routing
• Have hands on experience working on networking devices (Switches, Routers, Load Balancers) for at least 3-4 years
• Preferred to have experience working in the data center in technical capacity
• Data Analytical Skills and basic understanding of SQL databases and any reporting platforms
• ITSM Processes (Incident, Change, Problem Management)
• Knowledge of Cloud Networking (Azure/AWS/OCI/Google Cloud) is preferred.
• Understanding of network automation tools and AI-driven operational solutions is highly desirable.

Skills

Mandatory Skills :

Cisco DC/Branches Routers & Switches, Device Management, L2 L3 Switching and Routing Protocols Testing, Network Infrastructure, Networking

Good to Have Skills :

Problem Management, Project Planning, Python