Senior Network Infrastructure & Operations Lead

System Soft Technologies; Colorado Springs (CO); On-site; USD 120,000 - 150,000; Full time

Job summary

System Soft Technologies is seeking a senior Network Services Leader to guide a team responsible for enterprise routing and switching across WAN, LAN, and WLAN environments. The role drives incident resolution, capacity planning, and service improvements while aligning with organizational strategy.

The ideal candidate will have strong leadership, deep network architecture knowledge, and experience in ITSM and DevOps to optimize performance and reliability, including after-hours support as needed.

Qualifications

• Bachelor's degree in computer science, information technology, or related field required.
• Four years of related professional experience may substitute for the degree.
• Four years of network infrastructure and design implementation experience required.
• Two years of supervisory or leadership experience in a medium-to-large enterprise environment.
• Experience with network monitoring, performance tuning, disaster recovery, and resource utilization.
• Hands-on experience with installing and maintaining enterprise network systems across multiple sites.

Responsibilities

• Manages daily activities, priorities, and workload of the Network Services Team for enterprise routing and switching infrastructure (WAN, LAN, WLAN).
• Oversees network operations processes: system, event, incident, change, capacity, configuration, knowledge, and service-level management.
• Ensures reliable network operations by monitoring performance and meeting uptime/latency targets; drives continuous improvement.
• Acts as escalation point for network incidents, including after-hours support.
• Leads continual service improvement and aligns networking strategy with DST plans.
• Contributes to planning and deployment of network service strategies and lifecycle management.
• Provides input for large-scale architectural design ensuring redundancy and capacity planning.

Skills

Enterprise networking

Routing & switching

Network security

Lifecycle management

Disaster recovery

DevOps

ITSM

Leadership

Vendor management

Strategic planning

Education

Bachelor's degree in computer science or related field

Four years of related experience may substitute for the degree

Two years of supervisory/leadership experience

Tools

ServiceNow

Job description

System Soft Technologies is seeking a senior Network Services Leader to guide a team responsible for enterprise routing and switching across WAN, LAN, and WLAN environments. The role drives incident resolution, capacity planning, and service improvements while aligning with organizational strategy.

The ideal candidate will have strong leadership, deep network architecture knowledge, and experience in ITSM and DevOps to optimize performance and reliability, including after-hours support as needed.