Senior Network Operations Engineer – Data & WAN

Gravity IT Resources; Charlotte (NC); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Gravity IT Resources in Charlotte, NC is seeking an IT Telecom Analyst – Data to join our team as a Tier III Network Operations Engineer, focusing on troubleshooting complex WAN/LAN issues and enterprise‑grade networks. You will be the go‑to expert for network performance and reliability in a hybrid environment.

Responsibilities include supporting internal data networks, on‑call rotation, and collaborating across all operations tiers while staying current with networking trends and best

Qualifications

• Bachelor’s degree in Information Technology from a four‑year college
• Minimum 2 years of related work experience
• In lieu of a Bachelor’s degree and 2 years of related experience: High School/GED plus minimum 6 years of related work experience
• Proficiency in understanding, configuring, and troubleshooting networking protocols and technologies
• Ability to troubleshoot complex routing and switching issues
• Knowledge of LAN/WAN technologies, including VLANs, Ethernet, MPLS, ACI, ISE, and SD‑WAN
• Experience with ACI fabric configuration and troubleshooting, including spine and leaf switches, APICs, and tenant configurations
• Familiarity with wireless standards, wireless security protocols, and wireless network configuration/troubleshooting
• Proficiency with network monitoring tools to proactively identify and resolve performance issues (e.g., ThousandEyes, LiveAction, SolarWinds, Wireshark)
• Strong problem‑solving skills to diagnose and resolve network connectivity and performance issues in a timely manner
• Experience performing Cisco IOS updates
• Commitment to continuous learning and staying current with networking trends, technologies, and best practices

Responsibilities

• Support internal data networks with a focus on improving reliability
• Troubleshoot LAN, WAN, and wireless network performance issues
• Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators
• Provide timely resolution to trouble tickets
• Contribute to and participate in network improvement initiatives
• Participate in on‑call rotation duties
• Collaborate across all tiers of the operations organization

Skills

Network protocols

Routing & Switching

Wireless networking

Cisco IOS updates

Problem solving

Network monitoring

Education

Bachelor’s degree in Information Technology

High School/GED + 6 years experience

Tools

ThousandEyes

LiveAction

SolarWinds

Wireshark

ACI fabric

APICs

Job description

Gravity IT Resources in Charlotte, NC is seeking an IT Telecom Analyst – Data to join our team as a Tier III Network Operations Engineer, focusing on troubleshooting complex WAN/LAN issues and enterprise‑grade networks. You will be the go‑to expert for network performance and reliability in a hybrid environment.

Responsibilities include supporting internal data networks, on‑call rotation, and collaborating across all operations tiers while staying current with networking trends and best