Senior Network Operations Engineer

Aktion; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Aktion Associates is seeking a Senior Network Operations Engineer in Charlotte, NC to deliver high-quality IT support for hosted servers, client networks, and endpoints. This hands-on role emphasizes customer engagement, rapid issue resolution, and collaboration with a skilled NOC team.

Ideal candidates have 3–5 years' IT/help desk experience and a solid understanding of AD, virtualization, and security practices. Travel is 20–30% with a strong focus on on-site data center operations.

Qualifications

• 3–5 years of IT Help desk or related experience
• 0–2 years with a degree or equivalent
• Understanding of network and endpoint topology
• Customer service orientation and problem solving
• Knowledge of Microsoft Desktop/Server, AD, virtualization, and security practices

Responsibilities

• Provide high level of customer engagement and timely responses to inquiries
• Resolve IT issues across hosted servers, networks, and PCs
• Support data center deliverables, virtualization and storage
• Track and resolve customer requests
• Mentor NOC staff for complex issues

Skills

IT help desk

MSP experience

customer service

problem solving

Education

Bachelor's or Associate degree

Tools

Microsoft Windows/Desktop

Microsoft Server

Active Directory

Virtualization

Security practices

Job description

Position:Senior Network Operations Engineer

Location: Charlotte, NC

Job Id:463

# of Openings:1

Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 300 professionals. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.

Senior Network Operations Engineer

Role and Responsibilities

• Provide positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customers IT issues and address a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
• Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
• Tracking and resolving every customer request.
• Proven ability to solve IT issues.
• Serve as an advisor and mentor to other NOC staff for the for the resolution of more complex technical issues.

Education, Experience and Skills

• 3-5 years of IT Help desk support, MSP, or general IT experience desired
• 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification
• Understanding of network and endpoint topology
• Customer service oriented and the ability to problem solve are competencies required for this role
• Desiredknowledge of/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices
• Other skills such asSAGE 300 & 100, Linux,SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would-be a plus but not required.

Location

In office

Travel: 20-30%

This position offers a competitive salary with a performance based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at [e-mail] and let us know the nature of your request and your contact information.

Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates.