Network Operations Engineer Tier 3 SR | Req#4604

ActioNet, Inc.; Vienna (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Savings Plan

Paid Time Off (PTO) & 11 Paid Holidays

Life and Disability Insurance

Education and Professional Training

Job summary

ActioNet, Inc. is looking for a Senior Network Operations Engineer (Tier III) to join our team in Virginia. This role involves maintaining and solving issues for wired, wireless, and mobile broadband networks while working 12-hour rotating shifts. The engineer will tackle complex networking problems and oversee network monitoring.

Applicants should have a Technical BA/BS and extensive experience in network operations, with knowledge of protocols like OSPF and BGP. Benefits include medical insurance, a 401(k) plan, and paid time off.

Qualifications

• 7 years experience with a bachelor's degree or 10 years in a Network Operations Center.
• DoD IT security requirements experience.
• DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC).

Responsibilities

• Provide touch labor for all network devices.
• Oversee monitoring of network assets per SLAs.
• Perform break/fix and maintenance activities.
• Lead root cause analysis and suggest resolutions.

Skills

Network protocols (OSPF, BGP, EIGRP)

Cisco command line interface

VPN technologies

ITIL v3 or ITSM experience

MS Office Suite proficiency

Interpersonal communication

Education

Technical BA/BS degree

High School diploma or associate degree with relevant experience

Job description

Network Operations Engineer Tier 3 SR | Req#4604

ActioNet is seeking a Senior Network Operations Engineer (Tier III) to join our team in the DMV area. Travel is required for this position. This is a Mission Essential position designated per DFARS 252.237-7023 and requires 12‑hour rotating shifts, including weekdays and weekends.

We are looking for a multi‑disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems.

Responsibilities

• Provides touch labor for all network devices.
• Oversees monitoring of network assets per SLAs.
• Performs break/fix and maintenance activities.
• Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure. Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
• Common tasks include resolving configuration issues and account administration.
• Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
• Trains junior NOC technicians via knowledge transfer and creation of knowledge articles. Investigates and diagnoses incidents to restore failed network services as quickly as possible.
• Leads root cause analysis and suggests resolutions for network infrastructure problems. Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
• Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment. Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Troubleshoots complex problems to closure.
• Hands‑on technical position that provides Tier 3 technical expertise.
• Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
• Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business‑like manner.

Required Qualifications & Skills

• Degree: Technical BA/BS degree;
• Experience: 7 years with bachelor’s degree;
• Commensurate: High School diploma or associate degree with a minimum of 10 years performing as a Network Operations Support Engineer supporting large, complex networks in a Network Operations Center environment;
• Specific Skills: Experience with DoD IT security requirements; proficient with MS Office Suite (Word, Excel, PowerPoint, Visio);
• Preferred: ITIL v3 or ITSM experience; experience supporting DAF and local base environments;
• Certification(s): DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC); CCNP or CCDP or equivalent;
• Clearance: Secret

What’s in It for You?

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Time Off (PTO) & 11 Paid Holidays
• Life and Disability Insurance
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Recognition and Referral Programs
• Employee Assistance & Identity Theft Protection
• Equal Opportunity Statement

ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ActioNet Core Value #1 – Instill Integrity In Everything We Do