Senior Network Operations Engineer

Aktion Associates, Inc.; Maumee (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Employer matching 401k

Comprehensive benefits plan

Year-end bonus

Job summary

Aktion Associates is seeking a Senior Network Operations Engineer for our Maumee, OH office. You will provide high‑level IT support, manage hosted servers, and assist client networks and data center services.

The role emphasizes customer engagement, issue resolution, and collaboration with NOC staff. Travel up to 20–30% is possible, with a competitive salary and 401(k) matching benefits.

Qualifications

• 3-5 years IT help desk support, MSP, or general IT experience desired.
• 0-2 years of experience with Bachelor's or Associate degree or equivalent.
• Understanding of network and endpoint topology.
• Customer service oriented and problem solving competencies.
• Knowledge of Microsoft Desktop and Server, Active Directory, Virtualization basics, and Security practices.
• Other skills such as SAGE 300 & 100, Linux, SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would be a plus but not required.

Responsibilities

• Provide positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customer IT issues across hosted servers, client networks, servers and PCs.
• Support data center deliverables, including virtualization and storage.
• Track and resolve every customer request.
• Mentor other NOC staff for complex issue resolution.

Skills

Customer service

Problem solving

Networking concepts

Endpoint topology

Security practices

Virtualization basics

Education

Bachelor's or Associate's degree or equivalent

Tools

SAGE 300 & 100

Linux

Active Directory

Virtualization

Job description

Welcome to Aktion Associates, where innovation meets opportunity. At Aktion, we are committed to fostering a dynamic and inclusive workplace that encourages growth, creativity, and collaboration. Our team is driven by a shared passion for delivering cutting‑edge solutions and exceptional customer service. Whether you are an experienced professional or just starting your career, Aktion offers a supportive environment where you can thrive and make a meaningful impact.

Join us. Be part of a forward-thinking company that values your unique talents and empowers you to achieve your career goals.

Position:Senior Network Operations Engineer

Location: Maumee, OH

Job Id:462

# of Openings:1

About Aktion
Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 300 professionals. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.
Senior Network Operations Engineer
Role and Responsibilities:

• Provide positive customer engagement by delivering a high level of support and timely response to customer inquiries.
• Resolve customers IT issues and address a wide range of issues with hosted servers as well as client’s networks, servers and PCs.
• Support business-critical areas of Aktion’s data center customer deliverables, ranging from basic user computing questions to advanced virtualization and storage.
• Tracking and resolving every customer request.
• Proven ability to solve IT issues.
• Serve as an advisor and mentor to other NOC staff for the for the resolution of more complex technical issues.

Education, Experience and Skills:

• 3-5 years of IT Help desk support, MSP, or general IT experience desired
• 0-2 years of experience with Bachelors or Associates degree or equivalent industry experience and certification
• Understanding of network and endpoint topology
• Customer service oriented and the ability to problem solve are competencies required for this role
• Desiredknowledgeof/skilled in: Microsoft Desktop and Server, Active Directory, Virtualization Basics, and Security Practices
• Other skills such asSAGE 300 & 100, Linux,SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would-be a plus but not required.

Location:

• In office
• Travel:up to 20-30%

This position offers a competitive salary with a performance based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at [e-mail] and let us know the nature of your request and your contact information.

Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates.

The Aktion culture is built on the concept of “freedom within a framework.”

An Aktion employee is “all in” which means entrepreneurial, disciplined, accountable, and a consummate relationship-builder with customers, influencers and peers. Performance-based compensation and a collaborative work environment provide the framework for employees to grow and succeed.