Senior Network Operations Engineer - Data Center & NOC Lead

Aktion; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Aktion Associates is seeking a Senior Network Operations Engineer in Charlotte, NC to deliver high-quality IT support for hosted servers, client networks, and endpoints. This hands-on role emphasizes customer engagement, rapid issue resolution, and collaboration with a skilled NOC team.

Ideal candidates have 3–5 years' IT/help desk experience and a solid understanding of AD, virtualization, and security practices. Travel is 20–30% with a strong focus on on-site data center operations.

Qualifications

• 3–5 years of IT Help desk or related experience
• 0–2 years with a degree or equivalent
• Understanding of network and endpoint topology
• Customer service orientation and problem solving
• Knowledge of Microsoft Desktop/Server, AD, virtualization, and security practices

Responsibilities

• Provide high level of customer engagement and timely responses to inquiries
• Resolve IT issues across hosted servers, networks, and PCs
• Support data center deliverables, virtualization and storage
• Track and resolve customer requests
• Mentor NOC staff for complex issues

Skills

IT help desk

MSP experience

customer service

problem solving

Education

Bachelor's or Associate degree

Tools

Microsoft Windows/Desktop

Microsoft Server

Active Directory

Virtualization

Security practices

Job description

Aktion Associates is seeking a Senior Network Operations Engineer in Charlotte, NC to deliver high-quality IT support for hosted servers, client networks, and endpoints. This hands-on role emphasizes customer engagement, rapid issue resolution, and collaboration with a skilled NOC team.

Ideal candidates have 3–5 years' IT/help desk experience and a solid understanding of AD, virtualization, and security practices. Travel is 20–30% with a strong focus on on-site data center operations.