Senior Network & EUC Engineer — Onsite & Incident Expert

HTC Global; Lubbock (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, Vision)

Paid Time Off

401(k) matching

Group Life and Disability insurance

Professional Development opportunities

Job summary

HTC Global Services is seeking a Senior Network & Infrastructure Support Engineer to manage enterprise networking and EUC support on site in Allen, Texas. You will diagnose LAN/WAN, VPN, DNS/DHCP, and firewall issues while coordinating with offshore teams and handling escalations.

The role requires 7+ years of infrastructure operations experience, strong communication, and the ability to work onsite. CCNA/CCNP or similar certifications and SolarWinds experience are preferred.

Qualifications

• 7+ years of infrastructure operations experience including senior network troubleshooting.
• Hands-on with enterprise switches/routers/firewalls and connectivity diagnostics.
• Ability to isolate user-device vs network/service problems.
• Strong communication with nontechnical users and cross-functional teams.
• Onsite work requirement in Allen, Texas.
• Rotational on-call coverage including emergency site attendance.

Responsibilities

• Provide advanced onsite support for desktops, laptops, docking stations, printers, mobile peripherals, Windows devices, and end-user connectivity.
• Own complex or escalated end-user computing (EUC) incidents.
• Diagnose LAN/WAN, wired/wireless, switching, routing, VLAN, TCP/IP, DNS, DHCP, and VPN/network access issues.
• Support approved network configuration changes and service restoration.
• Investigate network-security connectivity dependencies, including firewalls, ACLs, proxies, and remote access.
• Coordinate firewall rule changes and security events with authorized teams.
• Assist with IP telephony, headsets, conferencing, and network quality issues, engaging telecom specialists when needed.
• Use monitoring alerts, logs, and service-management records to triage P1/P2 incidents, restore services, upscale appropriately, and document causes and corrective actions.
• Perform physical onsite validation, cabling and peripheral checks, and hands-on troubleshooting.
• Coordinate with remote engineering teams in India and onsite stakeholders.
• Execute only authorized changes and maintain device/support records and knowledge articles.
• Participate in shift handoffs, major incidents, and onsite on-call rotation.

Skills

Senior network troubleshooting

Deskside/endpoint support

Onsite support

Communication with nontechnical users

On-call rotation

Network diagnostics

Tools

SolarWinds

Microsoft 365

ITSM tools

Job description

HTC Global Services is seeking a Senior Network & Infrastructure Support Engineer to manage enterprise networking and EUC support on site in Allen, Texas. You will diagnose LAN/WAN, VPN, DNS/DHCP, and firewall issues while coordinating with offshore teams and handling escalations.

The role requires 7+ years of infrastructure operations experience, strong communication, and the ability to work onsite. CCNA/CCNP or similar certifications and SolarWinds experience are preferred.