Onsite Senior Systems Engineer – Windows/Linux & Virtualization

HTC Global; Lubbock (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid and workplace flexibility

Work‑life balance

Career development plan

Rewards & Recognition program

Upskilling focus

Hands‑on experience with emerging tech

Job summary

HTC Global Services is seeking a Senior Systems Engineer to support Windows/Linux servers, virtualization platforms, and end‑user computing onsite in Texas. The role combines advanced L3 compute troubleshooting with hands‑on desktop support and requires strong collaboration with platform owners and end users.

Ideal candidates have deep Windows Server or Linux expertise, extensive virtualization experience, and the ability to manage incident response, on‑call rotations, and change execution.

Qualifications

• 7+ years of Systems Engineering / Compute Operations experience.
• Deep Windows Server or Linux troubleshooting expertise and familiarity with the other platform.
• Practical experience with enterprise virtualization, directory services, server monitoring, and incident‑driven troubleshooting.
• Strong communication skills and ability to interact effectively with users.
• Ability to cover rotational on‑call requirements.

Responsibilities

• Provide L3 troubleshooting for Windows and Linux server availability, performance, services, event logs, access dependencies, resource utilization, and recovery within approved procedures.
• Support VMware vSphere, Hyper‑V, Citrix, or equivalent virtualized compute technologies; investigate guest/host resource and service issues with platform owners.
• Deliver L2/L3 onsite desktop support for PCs, laptops, printers, peripherals, Windows endpoint issues, logins, productivity applications, and user connectivity.
• Troubleshoot Active Directory, Group Policy, identity, and Microsoft 365 sign‑in/collaboration dependencies, coordinating approved access changes with relevant owners.
• Review monitoring alerts for server and endpoint availability; isolate root causes, prioritize P1/P2 incidents, and support incident restoration and RCA evidence.
• Coordinate on storage, backup, cloud, network, telecom, and application dependencies without assuming excluded service ownership.
• Execute authorized operational changes, maintain runbooks and asset/configuration records, coach offshore counterparts, and participate in the onsite on‑call rotation.

Skills

Windows/Linux troubleshooting

L3 support

Strong communication

On-call readiness

Education

RHCSA/RHCE or Microsoft/AWS/Azure certs

Tools

VMware vSphere

Hyper-V

Citrix

Active Directory

SolarWinds

ITSM tooling

Job description

HTC Global Services is seeking a Senior Systems Engineer to support Windows/Linux servers, virtualization platforms, and end‑user computing onsite in Texas. The role combines advanced L3 compute troubleshooting with hands‑on desktop support and requires strong collaboration with platform owners and end users.

Ideal candidates have deep Windows Server or Linux expertise, extensive virtualization experience, and the ability to manage incident response, on‑call rotations, and change execution.