Senior Network Infrastructure Technician

HCL Technologies Limited; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

HCL Technologies Limited in Houston seeks an experienced network technician to support and manage network infrastructure and devices, including site services, cabling, and equipment installation.

You will respond to incident tickets, perform IMAC-like activities, patching, and work with vendors while following risk management and change processes. This role requires 4+ years in IT/telecom, with routing, switching, IPT, WiFi, RF, and VSAT expertise across client sites.

Qualifications

• Four (4) plus years of experience on supporting and managing network infrastructure and network related devices.
• Experience in racking, stacking, cabling and decommissioning network hardware devices.
• Site Services support for network device maintenance and support (console/remote).
• IT/Telecoms experience with routing, switching, firewalls, WiFi, IPT, RF equipment such as microwave radios, cellular nodes and VSATs.

Responsibilities

• Respond to ServiceNow incident tickets.
• Patching cable installation and recovery.
• Installing power leads.
• Installing, removing or swapping equipment.
• Locating and identifying network circuits and tagging the demark location.
• Provide escort services for Company vendors or subcontractors.
• Adhere to risk management processes, conduct walkthroughs, permits, change management, safety training; report incidents.
• Comply with audit, information protection and security standards including physical access and operational excellence.
• Troubleshoot and patch power cables; identify a switch port location; ping devices and DNS lookups.
• IMAC-like activities for end-user LAN/voice devices; support for environmental issues in communications rooms.
• Follow change management practices and participate in Root Cause Analyses as needed.
• Provide smarthands support for telecommunications infrastructure including fiber, WiFi, RF, microwave, VSAT, cellular systems, LoRaWAN and other IIoT/OT systems.

Skills

Network infra

Site services

Routing & Switching

WiFi

VSAT/RF

Job description

HCL Technologies Limited in Houston seeks an experienced network technician to support and manage network infrastructure and devices, including site services, cabling, and equipment installation.

You will respond to incident tickets, perform IMAC-like activities, patching, and work with vendors while following risk management and change processes. This role requires 4+ years in IT/telecom, with routing, switching, IPT, WiFi, RF, and VSAT expertise across client sites.