Senior Network Engineer – Hybrid (Houston/Westford) Juniper Expert

HPE Aruba Networking; Houston (TX); Híbrido; USD 106.000 - 243.000; Jornada completa

Descripción de la vacante

HPE Aruba Networking is seeking a senior Network Engineer to lead identification and advocacy for serviceability and supportability improvements across HPE Networking and HPE Juniper Networking portfolios. The role requires deep hands-on experience with Juniper platforms and the breadth to expand into Aruba platforms as the role matures.

The ideal candidate will translate field pain points into actionable product requirements, work with PM/Engineering to embed diagnostics and observability, and

Formación

• Bachelor’s degree in Electrical Engineering, Networking, or a related technical discipline.
• Significant experience in advanced networking engineering, escalation engineering, product supportability, technical support, or related role.
• Deep hands-on knowledge of enterprise and service provider networking technologies, including routing, switching, cloud NMS, telemetry, diagnostics, and operational troubleshooting.

Responsabilidades

• Serve as the technical authority for identifying and prioritizing the most impactful serviceability and supportability gaps affecting customer experience, support efficiency, and product quality.
• Analyze product and customer experience signals across transactional support case surveys, Voice of the Customer comments, support cases, escalations, product usage trends, and post-mortem findings to identify systemic issues and improvement opportunities.
• Translate top support case drivers, escalation patterns, TAC pain points, and customer feedback into concrete enhancement requests for Product Management and Engineering.
• Partner with Product Management and Engineering to ensure supportability becomes a core design consideration in future releases, including diagnostics, logging, observability, troubleshooting workflows, recovery mechanisms, operational tooling, and support readiness.
• Lead structured forums with Support, Product Management, Engineering, and NPI Program Managers to review, refine, and prioritize serviceability enhancement requests.
• Drive closed-loop action planning by connecting Voice of the Customer insights to product backlog decisions, release priorities, and support process improvements.
• Influence roadmap direction with a focus on reducing avoidable support cases, improving time-to-resolution, enabling self-driving network experiences, and increasing product reliability and operational simplicity.
• Develop executive-ready narratives and readouts that connect technical serviceability gaps and Voice of the Customer trends to business impact, customer outcomes, and Product Management priorities.
• Act as the customer and support advocate in cross-functional planning discussions, ensuring the voice of Technical Support engineers and customers is represented in product decisions.
• Help define the frameworks, metrics, and operating rhythms used to track serviceability requests, supportability improvements, Voice of the Customer themes, and resulting business outcomes.

Conocimientos

Juniper networking

Networking troubleshooting

HPE/Aruba networking

Cross-functional collaboration

Technical communication

Educación

Bachelor's degree in Electrical Engineering or related field

Herramientas

Apstra

Mist

Jira

Confluence

Descripción del empleo

HPE Aruba Networking is seeking a senior Network Engineer to lead identification and advocacy for serviceability and supportability improvements across HPE Networking and HPE Juniper Networking portfolios. The role requires deep hands-on experience with Juniper platforms and the breadth to expand into Aruba platforms as the role matures.

The ideal candidate will translate field pain points into actionable product requirements, work with PM/Engineering to embed diagnostics and observability, and