Senior Network Engineer — Hybrid (Juniper & Serviceability)

HPE Aruba Networking; Boston (MA); Hybrid; USD 120,000 - 228,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a senior Network Engineer to lead serviceability and supportability improvements across HPE Networking and HPE Juniper Networking portfolios. The role requires technical credibility, data-driven decision making, and strong collaboration with Product Management and Engineering.

The candidate will translate field pain points into concrete enhancements, shaping future releases and ensuring robust diagnostics and observability.

Qualifications

• Bachelor's degree in Electrical Engineering, Networking, or a related technical discipline.
• Significant experience in advanced networking engineering, escalation engineering, product supportability, or a related technical customer experience role.
• Deep hands-on knowledge of enterprise and service provider networking technologies, including routing, switching, cloud NMS, telemetry, diagnostics, and operational troubleshooting.
• Demonstrated experience with Juniper technologies such as AIOps, Data center, Security, Switching, and Wireless.
• Strong ability to interpret support case data, defect patterns, escalation themes, and customer feedback to identify systemic technical issues.
• Proven ability to influence Product Management and Engineering decisions using technical credibility, data-driven evidence, and business/customer impact.
• Experience leading cross-functional technical discussions involving Support, NPI, Product Management, and Engineering organizations.
• Excellent written and verbal communication skills, including the ability to translate deep technical issues into concise executive-level insights and recommendations.
• Strong analytical capability with experience using dashboards, trend analysis, and structured problem-solving to drive prioritization and action.

Responsibilities

• Serve as the technical authority for identifying and prioritizing serviceability and supportability gaps.
• Analyze signals from support surveys, VOC, support cases, escalations, product usage trends, and post-mortems to identify issues.
• Translate top support drivers into concrete enhancement requests for PM and Eng.
• Partner with PM and Eng to ensure supportability is a core design consideration in future releases.
• Lead forums with Support, PM, Eng, and NPI to review and prioritize requests.
• Drive closed-loop action planning linking VOC insights to backlog decisions.
• Influence roadmap direction to reduce support cases and improve time-to-resolution.
• Develop executive-ready narratives connecting gaps to business impact.
• Act as customer advocate in cross-functional planning discussions.
• Define frameworks and metrics to track serviceability and VOC themes.
• This role will focus on HPE Juniper Networking technologies and expand to adjacent Aruba platforms over time.

Skills

Leadership & cross-functional

Customer focus

Data analysis

Executive storytelling

Problem solving

Education

Bachelor's degree in Electrical Engineering or related

Tools

Jira

Confluence

Telemetry platforms

BI / reporting tools

Apstra

Mist

Job description

Hewlett Packard Enterprise is seeking a senior Network Engineer to lead serviceability and supportability improvements across HPE Networking and HPE Juniper Networking portfolios. The role requires technical credibility, data-driven decision making, and strong collaboration with Product Management and Engineering.

The candidate will translate field pain points into concrete enhancements, shaping future releases and ensuring robust diagnostics and observability.