Senior Network Engineer - Juniper & Serviceability Lead

HPE Aruba Networking; Westford (MA); Hybrid; USD 120,000 - 228,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a senior Network Engineer to lead identification and advocacy of serviceability improvements across HPE Networking and HPE Juniper Networking portfolios.

This role partners with Product Management and Engineering to translate customer feedback into actionable requirements, with a focus on diagnostics, observability, and escalations. Hybrid work from Houston, TX or Westford, MA offices.

Qualifications

• Deep hands-on knowledge of enterprise and service provider networking technologies, including routing, switching, cloud NMS, telemetry, diagnostics, and operational troubleshooting.
• Demonstrated experience with Juniper technologies such as AIOps, Data center, Security, Switching, and Wireless.
• Strong ability to interpret support case data, defect patterns, escalation themes, and customer feedback to identify systemic technical issues.
• Proven ability to influence Product Management and Engineering decisions using technical credibility, data-driven evidence, and business/customer impact.
• Experience leading cross-functional technical discussions involving Support, NPI, Product Management, and Engineering.

Responsibilities

• Serve as the technical authority for identifying and prioritizing the most impactful serviceability and supportability gaps affecting customer experience, support efficiency, and product quality.
• Analyze product and customer experience signals across surveys, Voice of the Customer, support cases, escalations, usage trends, and post-mortems to identify systemic issues and improvement opportunities.
• Translate top support case drivers and customer feedback into concrete enhancement requests for Product Management and Engineering.
• Partner with Product Management and Engineering to ensure supportability is a core design consideration in future releases, including diagnostics and observability.
• Lead forums with Support, Product Management, Engineering, and NPI Program Managers to review and prioritize serviceability requests.

Skills

Networking engineering

Escalation engineering

Product supportability

Data-driven decisions

Cross-functional leadership

Education

Bachelor’s degree in Electrical Engineering, Networking, or a related technical discipline

Tools

Jira

Confluence

Telemetry platforms

Job description

Hewlett Packard Enterprise is seeking a senior Network Engineer to lead identification and advocacy of serviceability improvements across HPE Networking and HPE Juniper Networking portfolios.

This role partners with Product Management and Engineering to translate customer feedback into actionable requirements, with a focus on diagnostics, observability, and escalations. Hybrid work from Houston, TX or Westford, MA offices.