Senior Network Analyst

Infotree Global Solutions; Fort Walton Beach (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Infotree Global Solutions is seeking a Network Analyst II in Fort Walton Beach, FL. The role focuses on maintaining a stable local network infrastructure, overseeing hardware lifecycle, and ensuring secure data center environments.

You will be the primary contact for end-user network requests, manage ServiceNow tickets, and perform break-fix recoveries to minimize business impact.

Qualifications

• W-2 position; U.S. citizenship required.
• Experience configuring and troubleshooting Cisco SD-WAN, switching, and wireless technologies.
• Experience managing end-user network requests via ServiceNow and performing break-fix resolutions.

Responsibilities

• Provide primary O&M support for local network hardware (SD-WAN, switches, WAPs).
• Monitor UPS systems for power redundancy and uptime.
• Perform firmware updates and hardware replacements.
• Manage and document cable infrastructure; label patches.
• Audit data closets for safety, cleanliness, and airflow; ensure compliance.
• Drive daily operations based on end-user needs via the ServiceNow queue.
• Resolve network outages and degraded performance with break-fix actions.
• Handle VLAN assignments, port activations, and hardware deployments.

Skills

Cisco SD-WAN

Switching

Wireless networking

ServiceNow

VLAN management

UPS management

Cable management

Break-fix

Tools

Cisco SD-WAN

Job description

• This is a W-2 position, and U.S. citizenship is required for this role.
• The Network Analyst II is in charge of keeping the local network infrastructure operational and stable.
• This role ensures reliable connectivity by overseeing hardware lifecycle, addressing technical issues through ServiceNow tickets, and ensuring the physical security of data center and closet environments.
• The candidate will serve as a primary point of contact for end-user network requests and critical break-fix recovery.

Primary Roles and Responsibilities Infrastructure Operations & Maintenance.

• Provide primary O&M support for local network hardware, including SDWAN routers, LAN switches, and Wireless Access Points (WAPs).
• Monitor and maintain Uninterruptible Power Supply (UPS) systems to ensure power redundancy and network uptime.
• Perform routine firmware updates and hardware replacements making sure Physical Infrastructure Management
• Manage and maintain cable infrastructure, ensuring all patching is labelled, routed, and documented.
• Oversee the organization and safety of data closets, ensuring they meet corporate standards for cleanliness and airflow. o Perform physical audits of hardware installations to ensure compliance with safety and operational guidelines.
• Incident & Request Management: o Drive daily activities based on end-user needs and the ServiceNow queue.
• Execute "Break-fix" resolutions for network outages or degraded performance to minimize business impact.
• Fulfil standard operational work requests, such as VLAN assignments, port activation, and hardware deployments.
• Demonstrated experience configuring and troubleshooting Cisco SDWAN, switching, and wireless technologies.