Network Analyst

Donatech Corporation; Fort Walton Beach (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Donatech Corporation seeks a Network Analyst II to manage the operational maintenance and stability of the local network infrastructure. The role ensures high availability by handling hardware lifecycle, incident resolution via ServiceNow, and maintaining data center and closet environments.

You will be the primary contact for end-user network requests, perform break-fix resolutions, and support tasks such as VLAN assignments, port activations, and hardware deployments to minimize business

Qualifications

• Experience in network operations and incident management.
• Strong troubleshooting and customer-service orientation.

Responsibilities

• Provide primary O&M support for local network hardware including SDWAN routers, LAN switches, and WAPs.
• Monitor UPS systems to ensure power redundancy and network uptime.
• Perform routine firmware updates and hardware replacements ensuring reliability.
• Drive daily activities based on end-user needs via ServiceNow queue.
• Fulfill standard requests such as VLAN assignments, port activations, and hardware deployments.

Skills

Troubleshooting

Incident management

End-user support

Education

High School Diploma

Tools

Cisco SDWAN

LAN Switching

Wireless technologies

Job description

Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required.

The Network Analyst II is responsible for the operational maintenance (O&M) and stability of local network infrastructure. This role ensures high availability of connectivity services by managing hardware lifecycle, resolving technical incidents via the ServiceNow ticketing system, and maintaining the physical integrity of data center and closet environments. The candidate will serve as a primary point of contact for end-user network requests and critical break-fix recovery.

Primary Roles and Responsibilities Infrastructure Operations & Maintenance (O&M):

• Provide primary O&M support for local network hardware, including SDWAN routers, LAN switches, and Wireless Access Points (WAPs).
• Monitor and maintain Uninterruptible Power Supply (UPS) systems to ensure power redundancy and network uptime.
• Perform routine firmware updates and hardware replacements making sure

Physical Infrastructure Management:

• Manage and maintain cable infrastructure, ensuring all patching is labeled, routed, and documented.
• Oversee the organization and safety of data closets, ensuring they meet corporate standards for cleanliness and airflow.
• Perform physical audits of hardware installations to ensure compliance with safety and operational guidelines.

Incident & Request Management:

• Drive daily activities based on end-user needs and the ServiceNow queue.
• Execute "Break-fix" resolutions for network outages or degraded performance to minimize business impact.
• Fulfill standard operational work requests, such as VLAN assignments, port activation, and hardware deployments.

Technical Proficiency:

Demonstrated experience configuring and troubleshooting Cisco SDWAN, switching, and wireless technologies.

11+ Years with HS