Senior .NET Engineer - L3 Support (Poland)

United States Digital Space LLC; United States; Remote; USD 32,000 - 48,000; Full time

Job summary

Innovator is seeking a Software Engineer to join the L3 Support team to resolve complex escalated issues across the platform. You will investigate root causes, deliver fixes, and improve stability for SaaS, on-premises, and hybrid deployments.

You will work with modern engineering practices and AI-assisted development to enhance reliability and security of the enterprise low-code platform.

Qualifications

• Commercial software development experience (3+ years with .NET in production).
• Strong knowledge of C# / .NET, with a solid understanding of OOP principles.
• Experience with MS SQL Server and strong T-SQL
• Experience using troubleshooting, diagnostic, and profiling tools.
• Good knowledge of JavaScript/TypeScript.
• Familiarity with REST APIs and HTTP-based standards such as OData.
• Proficiency with Git or another distributed version control system.
• Experience working in Agile or Kanban development environments.
• Intermediate+ or higher English proficiency, both spoken and written.

Responsibilities

• Investigate complex issues across the application stack.
• Drive escalated customer issues through analysis, fix development, testing, and deployment.
• Develop enhancements, and product improvements that address customer-reported issues.
• Evaluate technical approaches and work with product teams to refine solutions.
• Support customer upgrades and adapt existing functionality to newer product versions.
• Balance incoming escalations with planned improvement work as part of the team.
• Write clean, maintainable, and testable code using modern engineering and AI-assisted development practices.
• Use troubleshooting and profiling tools to diagnose performance and stability issues.
• Improve CI/CD and DevOps practices to streamline the delivery process.
• Enhance platform reliability, scalability, performance, and security.
• Share knowledge and help improve support and engineering practices.

Skills

C# / .NET

MS SQL

JavaScript/TypeScript

REST APIs

Git

Agile / Kanban

English Proficiency

Tools

Docker

Kubernetes

CI/CD

Job description

Innovator is seeking a Software Engineer to join the L3 Support team to resolve complex escalated issues across the platform. You will investigate root causes, deliver fixes, and improve stability for SaaS, on-premises, and hybrid deployments.

You will work with modern engineering practices and AI-assisted development to enhance reliability and security of the enterprise low-code platform.