Software Engineer, L3 Support (.NET) (m/f/d)

United States Digital Space LLC; United States; Remote; USD 32,000 - 48,000; Full time

Job summary

Innovator is seeking a Software Engineer to join the L3 Support team to resolve complex escalated issues across the platform. You will investigate root causes, deliver fixes, and improve stability for SaaS, on-premises, and hybrid deployments.

You will work with modern engineering practices and AI-assisted development to enhance reliability and security of the enterprise low-code platform.

Qualifications

• Commercial software development experience (3+ years with .NET in production).
• Strong knowledge of C# / .NET, with a solid understanding of OOP principles.
• Experience with MS SQL Server and strong T-SQL
• Experience using troubleshooting, diagnostic, and profiling tools.
• Good knowledge of JavaScript/TypeScript.
• Familiarity with REST APIs and HTTP-based standards such as OData.
• Proficiency with Git or another distributed version control system.
• Experience working in Agile or Kanban development environments.
• Intermediate+ or higher English proficiency, both spoken and written.

Responsibilities

• Investigate complex issues across the application stack.
• Drive escalated customer issues through analysis, fix development, testing, and deployment.
• Develop enhancements, and product improvements that address customer-reported issues.
• Evaluate technical approaches and work with product teams to refine solutions.
• Support customer upgrades and adapt existing functionality to newer product versions.
• Balance incoming escalations with planned improvement work as part of the team.
• Write clean, maintainable, and testable code using modern engineering and AI-assisted development practices.
• Use troubleshooting and profiling tools to diagnose performance and stability issues.
• Improve CI/CD and DevOps practices to streamline the delivery process.
• Enhance platform reliability, scalability, performance, and security.
• Share knowledge and help improve support and engineering practices.

Skills

C# / .NET

MS SQL

JavaScript/TypeScript

REST APIs

Git

Agile / Kanban

English Proficiency

Tools

Docker

Kubernetes

CI/CD

Job description

Position: Software Engineer, L3 Support (.NET) (m/f/d)Location: Available to candidates located in Poland

About ArasBacked by top-tier investors, the company is one of the fastest-growing privately held Product Lifecycle Management (PLM) software companies. We reinvent, engineer, and deliver software that empowers organizations to overcome today's challenges and prepare for tomorrow's demands. Our open, low-code platform enables flexibility, scalability, and security for the world's largest enterprises.

the company Innovator is a modern, web-based enterprise platform available like SaaS, on-premises, and hybrid solutions. Trusted by industry leaders across engineering, manufacturing, and infrastructure, the company supports organizations in rapidly changing markets with an open, resilient, and highly adaptable technology foundation.

At the company, we foster an open and collaborative culture that values people, supports continuous growth, and enables diverse career paths.

We are seeking a Software Engineer to join our L3 Support engineering team and help resolve complex escalated issues in the company Innovator, our enterprise low-code platform. In this role, you will investigate issues across the application stack, identify root causes, deliver fixes and improvements for customer-reported problems, and help improve platform stability across SaaS, on-premises, and hybrid deployment models.

What You'll Be Doing

You will help diagnose, resolve, and prevent production issues affecting the company Innovator customers.

• Investigate complex issues and identify root causes across the application stack.
• Drive escalated customer issues through analysis, fix development, testing, and deployment.
• Develop enhancements, and product improvements that address customer-reported issues.
• Evaluate technical approaches and work with product teams to refine solutions.
• Support customer upgrades and adapt existing functionality to newer product versions.
• Balance incoming escalations with planned improvement work as part of the team.
• Write clean, maintainable, and testable code using modern engineering and AI-assisted development practices.
• Use troubleshooting and profiling tools to diagnose performance and stability issues.
• Improve CI/CD and DevOps practices to streamline the delivery process.
• Enhance platform reliability, scalability, performance, and security.
• Share knowledge and help improve support and engineering practices.

Who You Are

• An initiative-taking engineer who owns outcomes and follows through.
• Analytical and methodical, with a strong drive to understand how and why issues occur.
• Comfortable troubleshooting unfamiliar, ambiguous, or business-critical issues.
• Customer-focused, with the ability to balance urgent escalations with longer-term improvement work.
• A collaborative teammate who is eager to learn, grow, and support others.
• Able to explain technical issues clearly to both engineering teams and non-technical stakeholders.

What You'll Need

• Commercial software development experience (3+ years with .net in production).
• Strong knowledge of C# / .NET, with a solid understanding of OOP principles.
• Experience with MS SQL Server and strong T-SQL
• Experience using troubleshooting, diagnostic, and profiling tools.
• Good knowledge of JavaScript/Typescript.
• Familiarity with REST APIs and HTTP-based standards such as OData.
• Proficiency with Git or another distributed version control system.
• Experience working in Agile or Kanban development environments.
• Intermediate+ or higher English proficiency, both spoken and written.

Nice to have

• Ability to use AI tools effectively in daily engineering work, including development, debugging, troubleshooting, and productivity tasks.
• Experience working with large enterprise systems and legacy environments.
• Experience with client-side development.
• Direct experience with Docker, Kubernetes (AKS or Azure Container Apps), and Helm.