Production Support Engineer

Insight Global; Fort Mill (SC); On-site; USD 110,000 - 160,000; Full time

Job summary

Insight Global is seeking a Senior L3 Production Support Developer to address production issues in a data-intensive financial application. You will investigate across database, backend, and UI layers, collaborating with development, operations, and support teams.

The ideal candidate has strong C#/.NET, advanced SQL Server skills, and extensive experience with stored procedures and financial data. Angular and cloud/DevOps familiarity are preferred.

Qualifications

• Senior-level C#/.NET development and debugging in production environments.
• Strong SQL Server and T-SQL skills with stored procedures experience.
• Experience supporting L3 production issues across data, backend, and UI layers.
• Ability to analyze financial data and explain root causes clearly.
• Familiarity with Angular front-ends and basic cloud/DevOps concepts.

Responsibilities

• Investigate and resolve L3 production issues across the stack.
• Analyze financial datasets for anomalies and document root causes.
• Review and troubleshoot complex SQL Server stored procedures.
• Trace logic across nested procedures and backend services.
• Support and debug C# backend services and Angular UI behavior.
• Participate in testing, deployments, and on-call rotations.

Skills

C#/.NET

SQL Server

T-SQL

Stored Procedures

Production Support L3

UI Troubleshooting

Angular

Financial Data

Communication

Problem Solving

Tools

Cloud experience (AWS/Azure/GCP)

DevOps/CI-CD

Job description

We are seeking a Senior L3 Production Support Developer to support a data-intensive financial application. This person will investigate production issues across the database, backend-services, and user-interface layers while working closely with development, operations, and support teams.

The ideal candidate is a senior developer with strong SQL Server and C# experience who can understand complex application behavior, analyze datasets, trace stored-procedure logic, and communicate the root cause of production problems.

Responsibilities

• Investigate and resolve L3 production application issues
• Analyze financial datasets and identify errors or anomalies
• Review, troubleshoot, and modify complex SQL Server stored procedures
• Trace logic across nested and cascading stored procedures
• Support and debug C# backend services
• Review Angular application behavior when issues involve the UI
• Perform root-cause analysis across the application stack
• Communicate findings and recommended solutions to technical and business partners
• Make targeted application and database corrections
• Support testing, release, and deployment activities
• Learn the existing application before taking ownership of larger fixes
• Participate in production-support and on-call responsibilities

Required Qualifications

• Strong C# and .NET experience
• Advanced SQL Server and T-SQL skills
• Extensive experience with stored procedures
• Experience supporting production applications at the L3 level
• Ability to troubleshoot issues across data, backend, and UI layers
• Strong logical and scenario-based problem-solving ability
• Experience with financial applications or financial data
• Ability to explain technical issues clearly
• Familiarity with Angular applications

Preferred Qualifications

• AWS, Azure, or Google Cloud experience
• DevOps, source-control, and release-process experience
• Experience with security scanning and controlled deployment environments
• Exposure to Python or interest in learning it

What Makes This Opportunity Appealing

• Work on a complex, business-critical financial application
• Solve technical problems across multiple layers of the stack
• Gain ownership as you learn the platform
• Work with SQL Server, C#, Angular, and cloud technologies
• Join a team seeking a long-term contributor