Senior Multisite Operations Leader - Mission-Driven Growth

Operations Council; Oklahoma City (OK); On-site; USD 120,000 - 180,000; Full time

Job summary

Operations Council is seeking an enterprise operations leader to translate strategy into scalable, multisite systems and teams. You will drive operational rhythms, KPIs, budgets, and risk reviews across retail, mortgage, IT, HR, and facilities to advance the mission.

You bring 8+ years of cross‑functional leadership, strong budgeting discipline, change management, and a hands‑on coaching style. Experience with OSHA safety programs and nonprofit operations is a plus.

Qualifications

• 8+ years of operations leadership with P&L or significant budget accountability in nonprofit, retail/logistics, housing, lending/financial services, or similar complex environments.
• Multisite team management experience required; Habitat or affordable housing background a plus.
• Demonstrated success in implementing process improvements at scale.
• Experience with OSHA/safety programs and facility operations (fleet, warehouse, store, or construction adjacent).
• Bachelor’s degree required; advanced degree preferred.

Responsibilities

• Translate strategic plan into clear annual goals, KPIs, budgets, and operating rhythms; build dashboards and reviews to track performance and risk.
• Lead multisite retail strategy, including donation acquisition, logistics, pricing/merchandising, inventory turns, store presentation, volunteer integration, and customer experience to grow mission margin and visibility.
• Oversee compliant origination and servicing (escrow, collections/loss-mitigation, fair lending, privacy, and reporting); align processes with Homeowner Services and Finance to support successful homeownership.
• Own systems architecture and reliability (POS/ERP, CRM, HRIS, mortgage/servicing platforms, collaboration tools); drive data integrity, user training, access controls, and cybersecurity best practices.
• Oversee recruitment, onboarding, performance management, compensation/benefits administration, training, and employee relations; foster an equitable, safety‑first culture including OSHA compliance and incident prevention.
• Manage offices, warehouses, trucks, and store facilities; ensure preventative maintenance, security, insurance, and vendor management; plan capital projects.
• Map and optimize crossfunctional workflows (donations logistics, store operations, construction interfaces, mortgage servicing); champion continuous improvement and change management.
• Coown operating budgets; monitor variances; maintain internal controls and policy compliance across retail, lending, IT, HR, and facilities.
• Build and coach a strong management team; set clear accountabilities; develop frontline leaders and highperforming teams across multiple sites.
• Ensure operations reflect Habitat values and advance impact—welcoming volunteers, stewarding donors, and delivering excellent family service.

Skills

Builder mindset

Margin improvement

Retail operations

Systems literacy

Data analytics

Coaching

Conflict resolution

Budgeting & KPIs

Clear communicator

Education

Bachelor's degree

Advanced degree preferred

Job description

Operations Council is seeking an enterprise operations leader to translate strategy into scalable, multisite systems and teams. You will drive operational rhythms, KPIs, budgets, and risk reviews across retail, mortgage, IT, HR, and facilities to advance the mission.

You bring 8+ years of cross‑functional leadership, strong budgeting discipline, change management, and a hands‑on coaching style. Experience with OSHA safety programs and nonprofit operations is a plus.