Multi-Site Operations Leader - Facilities & Service

Boden Talent; Pennsylvania; On-site; USD 90,000 - 110,000; Full time

Job summary

Boden Talent is seeking an experienced operations leader to manage janitorial and facilities management across a multi-site portfolio in the United States. You will drive service delivery excellence, meet client SLAs, and mentor Operations Managers and Site Supervisors while establishing clear performance standards.

The role emphasizes workforce development, client relationships, and continuous improvement with a focus on safety compliance and cost control.

Qualifications

• Extensive experience leading multi-site janitorial/facilities management operations.
• Proven track record improving service quality and employee engagement.
• Strong ability to implement KPIs, SOPs, and quality programs.
• Excellent client-facing and contract management skills.
• Demonstrated leadership of large frontline teams.
• Comfortable operating in a growth-oriented, entrepreneurial culture.

Responsibilities

• Lead janitorial and facilities management operations across a multi-site portfolio.
• Drive service delivery excellence and ensure client SLAs are met.
• Develop and mentor Operations Managers, Site Supervisors, and future leaders.
• Establish clear performance expectations and operational standards.
• Improve service quality, client satisfaction, and employee retention.
• Manage vendor and subcontractor relationships for quality and cost control.
• Create and implement inspection programs, audits, and QA initiatives.
• Implement scorecards, KPIs and reporting for continuous improvement.
• Ensure compliance with health & safety regulations and client standards.

Skills

Leadership

Operations management

Client relationship management

KPIs & SOPs

Health & safety compliance

Job description

Boden Talent is seeking an experienced operations leader to manage janitorial and facilities management across a multi-site portfolio in the United States. You will drive service delivery excellence, meet client SLAs, and mentor Operations Managers and Site Supervisors while establishing clear performance standards.

The role emphasizes workforce development, client relationships, and continuous improvement with a focus on safety compliance and cost control.