Senior MSP Systems Engineer - Remote & Cloud Networking

Franklin Fitch; United States; Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Fully remote working

Certification and professional develop

Clear career progression opportunities

Collaborative and technically driven文化

Job summary

Franklin Fitch is seeking a Level 3 Systems Engineer to act as a senior escalation point for complex infrastructure, cloud, and networking issues. This fully remote role focuses on delivering high-quality IT systems across multiple client environments.

The ideal candidate will have 5+ years in MSP/IT services, strong Microsoft and networking expertise, and hands-on virtualization and automation experience, enabling proactive problem solving and excellent customer service.

Qualifications

• 5+ years of experience within an MSP or IT services environment.
• Strong expertise with Microsoft technologies including Windows Server, Microsoft 365, Active Directory, DNS and Group Policy.
• Strong networking knowledge covering firewalls, VPNs, switching, routing, and wireless technologies.
• Experience supporting virtualized environments (VMware, Hyper-V).
• Experience with RMM and PSA platforms.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication and customer-facing skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as an escalation point for complex infrastructure, systems, and networking issues
• Troubleshoot and support Windows Server, Active Directory, DNS, Group Policy, Microsoft 365, and Azure environments
• Support identity, access management, file services, and collaboration platforms
• Troubleshoot firewalls, VPNs, switching, routing, wireless networks, and connectivity issues
• Administer virtualization technologies including VMware, Hyper-V, and Azure Virtual Desktop
• Utilize PowerShell and automation tools to improve operational efficiency
• Work with support, engineering, and project teams to resolve challenges
• Maintain clear and accurate technical documentation
• Identify recurring issues and recommend long-term improvements
• Deliver high standard of technical support and customer service

Skills

MSP experience

Troubleshooting

Customer-facing

Communication

Problem solving

Multitasking

Tools

VMware

Hyper-V

Azure Virtual Desktop

RMM platforms

PS scripting

PSA platforms

Job description

Franklin Fitch is seeking a Level 3 Systems Engineer to act as a senior escalation point for complex infrastructure, cloud, and networking issues. This fully remote role focuses on delivering high-quality IT systems across multiple client environments.

The ideal candidate will have 5+ years in MSP/IT services, strong Microsoft and networking expertise, and hands-on virtualization and automation experience, enabling proactive problem solving and excellent customer service.