Senior MSP Program Lead - Healthcare Solutions

Imprivata; Waltham (MA); Hybrid; USD 123,000 - 133,000; Full time

Job summary

Imprivata in Waltham, MA is seeking a Managed Services Program Manager to lead proactive customer engagements for multi-product solutions. Hybrid work arrangement based out of Waltham, MA, with responsibilities spanning scoping, planning, and delivery across cross-functional teams.

The role requires 6+ years in software, 4+ years in project/program management, and 3+ years serving healthcare customers. Prior Salesforce exposure is a plus.

Qualifications

• Bachelor's degree in Business, CS, Engineering or related discipline.
• 6+ years in the software industry with demonstrated expertise implementing enterprise software packages or custom systems.
• 4+ years project, program, or portfolio management; PMI/Agile certifications a plus.
• 3+ years of experience serving healthcare customers.
• Excellent verbal and written skills; strong leadership and time management.

Responsibilities

• Develop project plans, timelines, and tasks for Managed Services engagements.
• Serve as primary program coordinator for assigned customers with clear communication and progress tracking.
• Maintain program documentation including plans, milestones, risks, and status updates.
• Monitor progress, identify risks, and coordinate with cross-functional teams to stay on track.
• Collaborate with engineers, Customer Success, Sales, Support to deliver outcomes.
• Support planning activities by coordinating timelines and adopting best practices.
• Assist with subscriptions renewals through proactive program management.
• Contribute to continuous improvement of processes and delivery standards.

Skills

Program management

Stakeholder management

Healthcare experience

Communication

Problem solving

Salesforce experience

Education

Bachelor's degree in Business, CS, Engineering

Tools

Salesforce

Job description

Imprivata in Waltham, MA is seeking a Managed Services Program Manager to lead proactive customer engagements for multi-product solutions. Hybrid work arrangement based out of Waltham, MA, with responsibilities spanning scoping, planning, and delivery across cross-functional teams.

The role requires 6+ years in software, 4+ years in project/program management, and 3+ years serving healthcare customers. Prior Salesforce exposure is a plus.