Strategic MSP Program Manager

RXinsider LTD.; Waltham (MA); Hybrid; USD 123,000 - 133,000; Full time

Job summary

Imprivata is seeking a Managed Services Program Manager to lead proactive customer engagement and management of phased initiatives across Imprivata solutions. Hybrid role based out of Waltham, MA, with responsibilities spanning scoping, estimation, timelines, and task assignments to ensure successful outcomes for Managed Services customers.

The role requires 6+ years in software and 4+ years in project/program management, with PMI/Agile credentials as a plus.

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering or related discipline.
• 6+ years in software with enterprise packages or custom systems.
• 4+ years in project/program/portfolio management; PMI/Agile a plus.

Responsibilities

• Lead customer program execution with plans, timelines, and tasks for Managed Services engagements.
• Serve as primary program coordinator with clear communication and progress tracking.
• Develop and maintain project documentation within Imprivata systems.

Skills

Project coordination

Leadership

Communication

Problem solving

Time management

Negotiation

Education

Bachelor's degree in Business, CS, Engineering or related

Tools

Salesforce

Job description

Imprivata is seeking a Managed Services Program Manager to lead proactive customer engagement and management of phased initiatives across Imprivata solutions. Hybrid role based out of Waltham, MA, with responsibilities spanning scoping, estimation, timelines, and task assignments to ensure successful outcomes for Managed Services customers.

The role requires 6+ years in software and 4+ years in project/program management, with PMI/Agile credentials as a plus.