Healthcare SaaS Support Manager: Lead, Improve, Impact

Downtown Boulder Partnership; Waltham (MA); Hybrid; USD 130,000 - 159,000; Full time

Job summary

Imprivata is looking for a Manager, Customer Support in Waltham, MA, to lead a dedicated team that ensures high-quality support for our healthcare solutions. The ideal candidate has 6–8 years of relevant experience and a strong background in team management.

This hybrid role involves driving customer satisfaction and collaboration with other departments, with a compensation range of $130,000 to $159,000. Join us to make a positive impact!

Qualifications

• 6-8+ years of experience in Customer Support, preferably in healthcare.
• 3-4 years of managing a team.
• Expertise in incident management.

Responsibilities

• Lead a team of 6-12 support engineers.
• Ensure high-quality technical support.
• Drive product and process improvements.

Skills

Customer support experience

Team management

Organizational skills

Communication skills

Salesforce experience

Education

Bachelor's Degree in Business or Computer Science

Tools

Salesforce

Job description

Imprivata is looking for a Manager, Customer Support in Waltham, MA, to lead a dedicated team that ensures high-quality support for our healthcare solutions. The ideal candidate has 6–8 years of relevant experience and a strong background in team management.

This hybrid role involves driving customer satisfaction and collaboration with other departments, with a compensation range of $130,000 to $159,000. Join us to make a positive impact!