Senior MS 365 Projects Engineer (2nd/3rd Line)

Microsoft Corp.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Microsoft Corp. is seeking an experienced Senior 2nd/3rd Line Support Engineer for its MSP-focused team.

The role centers on delivering Microsoft 365 projects end-to-end, from planning to handover, while performing hands-on security and device management tasks across a varied client base. The role involves regular client-site visits, 80% hands-on delivery, and strong collaboration with security and IT operations.

Qualifications

• 3+ years' experience within an MSP or multi-tenant Microsoft 365 environment.
• Strong knowledge of Entra ID, Conditional Access, Intune, and Microsoft Defender.
• Hands-on experience with SharePoint and OneDrive migrations.
• Confident communicating with clients and managing projects independently.

Responsibilities

• Drive Microsoft 365 projects from planning through implementation and handover.
• Configure security controls (Entra ID, CA, Defender) and manage device policies.
• Build and manage Intune environments including enrollment, compliance, and config.
• Lead 2nd/3rd line support, investigate escalated tickets, and provide solutions.
• Engage with clients, document progress, train users, and manage handovers.

Skills

MSP experience

Microsoft 365

Client engagement

Project delivery

2nd/3rd line support

Tools

Entra ID

Conditional Access

Intune

Defender

SharePoint

OneDrive

Exchange Online

PowerShell

Microsoft Graph

Job description

Microsoft Corp. is seeking an experienced Senior 2nd/3rd Line Support Engineer for its MSP-focused team.

The role centers on delivering Microsoft 365 projects end-to-end, from planning to handover, while performing hands-on security and device management tasks across a varied client base. The role involves regular client-site visits, 80% hands-on delivery, and strong collaboration with security and IT operations.